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I am a results-driven professional with nearly seven years of customer service experience, including two years in team leadership, and a solid background in Internal Audit. I enjoy collaborating across departments to strengthen internal controls, improve processes, and deliver high-quality support to clients. I’m seeking roles in project coordination, content production, and data-driven operations where I can apply my analytical mindset and client-focused approach.…I am a results-driven professional with nearly seven years of customer service experience, including two years in team leadership, and a solid background in Internal Audit. I enjoy collaborating across departments to strengthen internal controls, improve processes, and deliver high-quality support to clients. I’m seeking roles in project coordination, content production, and data-driven operations where I can apply my analytical mindset and client-focused approach.

Edrick John Medina

Project Manager, Content Producer, Content Creator, +2

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I am a results-driven professional with nearly seven years of customer service experience, including two years in team leadership, and a solid background in Internal Audit. I enjoy collaborating across departments to strengthen internal controls, improve processes, and deliver high-quality support to clients. I’m seeking roles in project coordination, content production, and data-driven operations where I can apply my analytical mindset and client-focused approach.…I am a results-driven professional with nearly seven years of customer service experience, including two years in team leadership, and a solid background in Internal Audit. I enjoy collaborating across departments to strengthen internal controls, improve processes, and deliver high-quality support to clients. I’m seeking roles in project coordination, content production, and data-driven operations where I can apply my analytical mindset and client-focused approach.

Available to hire

I am a results-driven professional with nearly seven years of customer service experience, including two years in team leadership, and a solid background in Internal Audit.

I enjoy collaborating across departments to strengthen internal controls, improve processes, and deliver high-quality support to clients. I’m seeking roles in project coordination, content production, and data-driven operations where I can apply my analytical mindset and client-focused approach.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Accountant at Enderun Colleges

May 1, 2025 - May 1, 2025

Prepared and issued customer invoices based on contracts and ensured accuracy of information. Communicated with customers via email and phone to follow up on payments, resolved billing concerns, reconciled customer accounts, and supported general accounts payable activities.

Internal Auditor at Reyes Tacandong & Co.

October 1, 2024 - October 1, 2024

Reviewed data accuracy and helped identify process gaps that affect efficiency or customer experience; collaborated with multiple departments to strengthen internal controls and improve governance.

Virtual Assistant - E-commerce Support at Upwork – Canada-based candle sales clients

August 1, 2022 - August 1, 2022

Provided remote support to Canada-based candle sales clients, ensuring order accuracy, tracking shipments, resolving order issues, and maintaining positive customer relationships; supported scheduling and administrative tasks.

Team Leader at Task Us PH

January 1, 2020 - January 1, 2020

Led a cross-functional team delivering customer support across telecom, e-commerce, transportation, and gaming industries; coordinated workflow, trained peers, and ensured service quality.