Resolved customer issues daily by identifying specific needs and delivering targeted solutions, resulting in consistently elevated NPS above team average. Quickly mastered internal systems (Oracle Siebel CRM, Jira, DUMO) within the first month and proposed UI improvements. Co-tested an internal AI support framework and provided UI/UX feedback. Developed workflow automation tools, including an offer generator, geocoded fiber optic coverage map, and SMS template creator.

Tech Support Specialist at Slovak Telekom

January 1, 2025 - January 1, 2025

Resolved customer issues daily by identifying specific needs and delivering targeted solutions, resulting in consistently elevated NPS above team average. Mastered internal systems (Oracle Siebel CRM, Jira, DUMO) within first month; later proposed UI improvements. Co-tested an internal AI support framework and provided UI/UX feedback. Developed workflow automation tools that reduced time spent on each customer, including offer generator, geocoded fiber optic coverage map, and SMS template creator.

Freelance Designer & Developer at Self-employed / Freelance

December 31, 2024 - December 31, 2024

Delivered visual content for clients using Adobe Creative Suite, enhancing digital presence and brand recognition. Developed unique graphic solutions and responsive websites that communicated branding across web and print. Led community design projects, improving local business visibility with strategic branding and digital marketing materials. Designed and developed responsive websites and marketing materials for local businesses and content creators.

Graphic Designer & Web Developer at Freelance / Self-Employed (Slovakia)

January 1, 2024 - January 1, 2024

Delivered compelling visual content for clients using Adobe Creative Suite, enhancing digital presence and brand recognition. Developed unique graphic solutions and responsive websites, leading branding efforts for local businesses and content creators. Led community design projects to improve local business visibility through strategic branding and digital marketing materials.