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I am Serah Bridgette Mwaniki, an organized, proactive IT and Business Support professional with a passion for delivering structured, executive-ready solutions. I thrive in fast-paced environments, excel at managing complex schedules, and enjoy shaping client-facing communications to support business growth. My strength lies in my blend of technical and people skills, including AI training, CRM proficiency, and web development. I’m seeking a role where I can be the strategic right hand to visionary leaders, streamlining workflows and driving impact across cross-functional teams.…I am Serah Bridgette Mwaniki, an organized, proactive IT and Business Support professional with a passion for delivering structured, executive-ready solutions. I thrive in fast-paced environments, excel at managing complex schedules, and enjoy shaping client-facing communications to support business growth. My strength lies in my blend of technical and people skills, including AI training, CRM proficiency, and web development. I’m seeking a role where I can be the strategic right hand to visionary leaders, streamlining workflows and driving impact across cross-functional teams.

Serah Bridgette Mwaniki

Writer, Web Developer, Full Stack Developer, +2

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I am Serah Bridgette Mwaniki, an organized, proactive IT and Business Support professional with a passion for delivering structured, executive-ready solutions. I thrive in fast-paced environments, excel at managing complex schedules, and enjoy shaping client-facing communications to support business growth. My strength lies in my blend of technical and people skills, including AI training, CRM proficiency, and web development. I’m seeking a role where I can be the strategic right hand to visionary leaders, streamlining workflows and driving impact across cross-functional teams.…I am Serah Bridgette Mwaniki, an organized, proactive IT and Business Support professional with a passion for delivering structured, executive-ready solutions. I thrive in fast-paced environments, excel at managing complex schedules, and enjoy shaping client-facing communications to support business growth. My strength lies in my blend of technical and people skills, including AI training, CRM proficiency, and web development. I’m seeking a role where I can be the strategic right hand to visionary leaders, streamlining workflows and driving impact across cross-functional teams.

Available to hire

I am Serah Bridgette Mwaniki, an organized, proactive IT and Business Support professional with a passion for delivering structured, executive-ready solutions. I thrive in fast-paced environments, excel at managing complex schedules, and enjoy shaping client-facing communications to support business growth.

My strength lies in my blend of technical and people skills, including AI training, CRM proficiency, and web development. I’m seeking a role where I can be the strategic right hand to visionary leaders, streamlining workflows and driving impact across cross-functional teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Swahili

Fluent

Work Experience

Freelance Writer & AI Training Specialist at Self-Employed / Freelance (Clients: ECHOLAB, OUTLIER, REMOTASK)

March 1, 2022 - October 28, 2025

Developed high-quality AI training content across multiple industries. Adapted writing tone and logic to suit varied, complex tasks. Trained models in reasoning, clarity, and human-like interaction.

Sales Associate at Dahab Global Trade Ltd, Zanzibar, Tanzania

June 1, 2025 - June 1, 2025

Assisted the Sales Manager in executing sales strategies. Conducted high-stakes sales calls and negotiations with global clients. Exceeded sales targets through strategic lead conversion and relationship building. Led lead generation and engagement with potential clients. Contributed to company revenue through international trade deals and closed complex B2B transactions across multiple markets.

Call Centre Agent at Call Centre International, Nairobi

February 1, 2025 - February 1, 2025

Managed 50+ calls and emails daily; maintained high CSAT scores. Used CRM tools to document resolutions and customer touchpoints. Served as the frontline liaison between clients and the organization.

Administrative Assistant at Beamsteel Ltd, Nairobi (Hybrid)

March 1, 2024 - March 1, 2024

Facilitated contract and logistics coordination across departments. Boosted customer conversion by 20% through timely follow-ups via Jira. Played a key role in driving 25% revenue growth through client retention.

IT Support Systems/QA Associate at County Government of Kiambu (Contract, Remote)

October 1, 2023 - October 1, 2023

Installed and configured systems with 99% network uptime. Managed SQL database queries and optimized server performance.

Customer Experience & Supplier Operations Associate at Keitt Exporters Limited, Kenya

June 1, 2023 - June 1, 2023

Processed supplier payments and maintained accurate records. Assisted in monitoring the quality of avocado deliveries. Handled CRM data and served as the main contact for suppliers and customers.