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Hi, I’m UMAIS AHMAD, based in Islamabad, Pakistan. I studied Physics and have developed a career in customer support, operations coordination, and marketing, driven by curiosity, strong communication, and a proactive problem-solving mindset. Across roles at Epicsoft Technologies, MindBridge, IBEX, and IZU Enterprises, I’ve streamlined staffing operations, resolved complex inquiries, and supported revenue and customer success through effective onboarding, documentation, and relationship-building. I’m passionate about delivering reliable service, collaborating with teams, and continuously improving processes.…Hi, I’m UMAIS AHMAD, based in Islamabad, Pakistan. I studied Physics and have developed a career in customer support, operations coordination, and marketing, driven by curiosity, strong communication, and a proactive problem-solving mindset. Across roles at Epicsoft Technologies, MindBridge, IBEX, and IZU Enterprises, I’ve streamlined staffing operations, resolved complex inquiries, and supported revenue and customer success through effective onboarding, documentation, and relationship-building. I’m passionate about delivering reliable service, collaborating with teams, and continuously improving processes.

UMAIS AHMAD

Content Creator, Copywriter, Social Media Manager, +3

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Hi, I’m UMAIS AHMAD, based in Islamabad, Pakistan. I studied Physics and have developed a career in customer support, operations coordination, and marketing, driven by curiosity, strong communication, and a proactive problem-solving mindset. Across roles at Epicsoft Technologies, MindBridge, IBEX, and IZU Enterprises, I’ve streamlined staffing operations, resolved complex inquiries, and supported revenue and customer success through effective onboarding, documentation, and relationship-building. I’m passionate about delivering reliable service, collaborating with teams, and continuously improving processes.…Hi, I’m UMAIS AHMAD, based in Islamabad, Pakistan. I studied Physics and have developed a career in customer support, operations coordination, and marketing, driven by curiosity, strong communication, and a proactive problem-solving mindset. Across roles at Epicsoft Technologies, MindBridge, IBEX, and IZU Enterprises, I’ve streamlined staffing operations, resolved complex inquiries, and supported revenue and customer success through effective onboarding, documentation, and relationship-building. I’m passionate about delivering reliable service, collaborating with teams, and continuously improving processes.

Available to hire

Hi, I’m UMAIS AHMAD, based in Islamabad, Pakistan. I studied Physics and have developed a career in customer support, operations coordination, and marketing, driven by curiosity, strong communication, and a proactive problem-solving mindset.

Across roles at Epicsoft Technologies, MindBridge, IBEX, and IZU Enterprises, I’ve streamlined staffing operations, resolved complex inquiries, and supported revenue and customer success through effective onboarding, documentation, and relationship-building. I’m passionate about delivering reliable service, collaborating with teams, and continuously improving processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Panjabi, Punjabi

Fluent

Urdu

Fluent

Work Experience

Senior Staffing Co-ordinator / Customer Support Executive at Epicsoft Technologies PK

May 1, 2025 - October 28, 2025

Efficiently coordinated daily staffing schedules for healthcare professionals across multiple facilities; ensured compliance with client requirements and state regulations in all placements; streamlined onboarding and credential verification processes, reducing turnaround time by 30%; built strong client and employee relationships, contributing to a 15% increase in staff retention; proactively minimized shift gaps through real-time scheduling tools.

Customer Support Executive at MindBridge.Co (Revolut.com)

June 1, 2024 - June 1, 2024

Resolved user inquiries related to account takeover issues; effectively managed authorized push payment challenges and scam cases; updated phone numbers and email information to enable account recovery; documented user queries in Jira for the Financial Crime department and handled fraudulent/distressed customer scenarios.

Customer Support Executive at IBEX. CO (Walmart.com)

August 1, 2023 - August 1, 2023

Awarded the Best Customer Support Agent during training and completed the program at 100%; trained three junior teammates; prepared a de-escalation script for scenarios where customers were charged twice due to glitches; maintained customer satisfaction with empathetic and professional support.

Customer Sales Representative at IZU ENTERPRISES

July 1, 2022 - July 1, 2022

Prospected new customers by reaching out to leads; ensured customer satisfaction; explained company services; scheduled appointments; followed up for feedback to improve service quality; prepared accurate customer profiles and transferred them to the dispatch department.

Senior Staffing Coordinator at Epicsoft Technologies PK

May 1, 2025 - October 28, 2025

Coordinated daily staffing schedules for healthcare professionals across multiple facilities; ensured compliance with client requirements and state regulations; streamlined onboarding and credential verification processes, reducing turnaround time by 30%; built strong client and employee relationships, leading to a 15% increase in staff retention; minimized shift gaps through proactive communication and real-time scheduling tools.

Customer Support Executive at IBEX. CO

August 1, 2023 - August 1, 2023

Received Best Customer Support Agent Award during training; trained three juniors and improved their customer support skills; prepared a de-escalation script for scenarios where customers were charged twice due to a glitch; maintained customer satisfaction and documented interactions; effectively deescalated conflicts.

Customer Sales Representative – Sales at IZU ENTERPRISES

July 1, 2022 - July 1, 2022

Generated new business by reaching out to leads; ensured customer satisfaction; clarified company services; scheduled appointments; followed up for feedback; prepared customer profiles and transferred data to dispatch.