Available to hire
I’m Preeti Bala Anand, a customer support professional with extensive experience in managing client relationships, resolving issues, and improving service workflows. I excel at turning complex inquiries into clear solutions while maintaining a friendly and efficient customer experience.
I also have a strong background in digital marketing and team collaboration, with hands-on expertise in CRM, technical troubleshooting, and process optimization that drives customer satisfaction and business growth.
Language
English
Fluent
Hindi
Advanced
Panjabi, Punjabi
Advanced
Urdu
Advanced
Work Experience
Senior Customer Support Representative at Wedosupport Limited
January 1, 2025 - October 28, 2025Delivered customer support across multiple communication channels to improve satisfaction and retention. Resolved complex inquiries and issues, ensuring seamless customer experience. Collaborated with cross-functional teams to implement effective solutions. Optimized workflows to enhance service quality and efficiency.
Middle Customer Support Representative at Wedosupport Limited
January 1, 2025 - January 1, 2025Provided customer service through email, phone, and chat. Resolved customer queries to maintain satisfaction and loyalty. Partnered with internal teams to improve issue resolution. Improved processes to increase response efficiency.
Middle Customer Support Representative at Outono Limited
February 1, 2023 - February 1, 2023Delivered customer service via phone, email, and live chat. Addressed customer inquiries promptly to ensure satisfaction. Worked with teams to resolve customer issues effectively. Implemented workflow improvements to optimize support services.
English Language Instructor at Skill Orchid
July 1, 2018 - July 1, 2018Designed and delivered IELTS training programs. Adapted lesson plans for diverse learning needs. Conducted assessments and provided feedback to improve student outcomes.
Business Development Executive at Indian School of Business Management
December 1, 2016 - December 1, 2016Generated business growth through strategic marketing initiatives. Identified new business opportunities and partnerships. Conducted targeted campaigns to expand customer base.
Submission Officer at VISA Facility Services
August 1, 2008 - August 1, 2008Processed visa applications in compliance with regulations. Guided applicants through required documentation. Coordinated with authorities to expedite processing.
Assistant Manager at Institute of Aero Sports & Model Aviation
February 1, 2008 - February 1, 2008Assisted in daily operations and staff recruitment. Contributed to curriculum development and student engagement. Managed administrative functions, budgets, and event organization.
Education
Master of Business Administration (MBA), Business, Management & Marketing at CDA College Cyprus
January 1, 2020 - January 1, 2021MBA in Human Resource at Indian School of Business Management & Administration
January 1, 2009 - January 1, 2010Bachelor of Arts at Guru Nanak Dev University
January 1, 2006 - January 1, 2009Diploma in Air Hostess and Steward Training at DAV College
January 1, 2006 - January 1, 2007Advanced Course: Digital Marketing Specialist at LinkedIn
January 1, 2023 - January 1, 2023Masters in Digital Marketing at LinkedIn
January 1, 2023 - January 1, 2023Master of Business Administration (MBA) – Business, Management & Marketing at CDA College Cyprus
January 1, 2020 - January 1, 2021MBA in Human Resource at Indian School of Business Management & Administration
January 1, 2009 - January 1, 2010Bachelor of Arts at Guru Nanak Dev University
January 1, 2006 - January 1, 2009Diploma in Air Hostess and Steward Training at DAV College
January 1, 2006 - January 1, 2007Advanced Course: Digital Marketing Specialist at LinkedIn
January 1, 2023 - January 1, 2023Masters in Digital Marketing at LinkedIn
January 1, 2023 - January 1, 2023Qualifications
Zendesk Customer Service Professional Certificate
January 11, 2030 - October 28, 2025Affiliate Marketing
January 11, 2030 - October 28, 2025Introduction to Digital Marketing
January 11, 2030 - October 28, 2025Customer Relationship Management
January 11, 2030 - October 28, 2025Digital Marketing Strategy
January 11, 2030 - October 28, 2025Quality Management
January 11, 2030 - October 28, 2025Zendesk Customer Service Professional Certificate
January 11, 2030 - October 28, 2025Affiliate Marketing
January 11, 2030 - October 28, 2025Introduction to Digital Marketing
January 11, 2030 - October 28, 2025Customer Relationship Management
January 11, 2030 - October 28, 2025Digital Marketing Strategy
January 11, 2030 - October 28, 2025Quality Management
January 11, 2030 - October 28, 2025Customer Management
January 11, 2030 - October 28, 2025Digital Marketing
January 11, 2030 - October 28, 2025iGaming Customer Support Essentials
January 11, 2030 - October 28, 2025Online Casino Bonuses
January 11, 2030 - October 28, 2025Safer Gambling Practices
January 11, 2030 - October 28, 2025Player Verification & AML
January 11, 2030 - October 28, 2025Automation Certificate
January 11, 2030 - October 28, 2025Social Media Marketing
January 11, 2030 - October 28, 2025Amazon Affiliate Marketing
January 11, 2030 - October 28, 2025Communication Skills
January 11, 2030 - October 28, 2025Interviewing Skills
January 11, 2030 - October 28, 2025Industry Experience
Education, Professional Services, Software & Internet, Travel & Hospitality, Other, Media & Entertainment
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