Available to hire
Hi, I’m Adolfo Gutierrez Escat. I’m a multilingual professional living in the UK with extensive experience in customer service, translations, and cross-border client support. I’ve worked with government and major tech/retail brands, handling inquiries, resolving issues, and improving service levels in international contexts. I thrive in collaborative, remote-friendly environments and enjoy helping people find clear solutions to their questions.
I’m fluent in English, German, Spanish, Catalan, and French, and I’ve built a track record of delivering accurate translations and efficient customer support across diverse industries. I’ve earned certificates in customer service and digital marketing, and I’m continually expanding my IT/tools repertoire (Salesforce, SAP, Google/Coursera certifications, etc.) to better serve clients and teams worldwide.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
German
Fluent
Spanish; Castilian
Fluent
Catalan; Valencian
Fluent
French
Fluent
Work Experience
Linguistic Annotator and Translator (Freelancer) at OneForma / TransPerfect
November 1, 2022 - October 28, 2025Freelance linguistic annotation and translation for AI projects (EN, DE, FR, ES); home-office; European clients.
Customer Service Agent (Contracts) at Bundesagentur für Arbeit; Konecta UK; Seqirus
February 1, 2025 - February 1, 2025Provided written and oral advice in English and German; operational and administrative duties helping UK and international customers.
Customer Service Adviser (Google roles) at UK Department of Work and Pensions; Infosys; Wayfair; Bentley Systems; Google Ads; Strato
May 1, 2021 - May 1, 2021Supported UK and German customers with queries by telephone and in writing.
Collections Executive (German) at PayPal Europe Services Limited
July 1, 2016 - July 1, 2016Outbound (80%) and inbound (20%) calls to resolve negative balances in Germany/Austria; analysis of accounts; targets; promises-to-pay; fraud detection; service improvement initiatives.
Business Development (B2B & B2C) at Wegatrade; EnglishTown; Concentrix; Ab-in-den-urlaub; The Leading Hotels of the World
January 1, 2020 - January 1, 2020Outbound and inbound telesales; hotel reservations; prospecting; B2B/B2C sales across Europe; cross-border selling.
Translator (Commercial Website) at Kasha Manufaktur
December 1, 2008 - December 1, 2008Translated a complete German website into English, French and Spanish.
Business Development & Telemarketing at Tempo Team; Sony Europe; Nielsen Bookdata; The Parliament Magazine
November 1, 2007 - November 1, 2007B2B and B2C telephone sales and market research; language proficiency across English, French, Spanish and German.
Retail Sales Consultant and Field Sales Executive at Travelex; Smythson of Bond Street; CCF; The Louvre Museum; Moleiro
October 1, 2002 - October 1, 2002Retail and field sales across London and Paris.
Spanish Teacher (Replacement) at Paris-area secondary schools
July 1, 2001 - July 1, 2001Taught Spanish; managed groups of 12-35 students; marked exams.
Kitchen Porter and Assistant at Various Spanish & London restaurants
May 1, 1996 - May 1, 1996Kitchen duties and cleaning tasks during university years.
Kitchen Porter and Assistant at Burger King
May 1, 1996 - May 1, 1996Preparation of sandwiches and general cleaning duties at the Waterloo Station outlet; supported team with basic kitchen tasks and maintained cleanliness.
Business Development / Telemarketing at Tempo Team
November 1, 2007 - November 1, 2007Business development and telemarketing; outbound and inbound calls, cold and warm sales; languages used (French, Spanish, German); contributed to client outreach and lead generation.
Sales Consultant / Field Sales Executive at Sony Europe
November 1, 2007 - November 1, 2007Telephone sales and market research; supported German/European accounts; contributed to outbound sales efforts and customer outreach.
Sales / Telemarketing at Nielsen Bookdata
November 1, 2007 - November 1, 2007Telephone sales and research; engaged multilingual clients; supported market research initiatives.
Sales / Telemarketing at The Parliament Magazine
November 1, 2007 - November 1, 2007Prospecting, cold outreach, and client engagement for policy and government-focused publications.
Business Development at Wegatrade
January 1, 2020 - January 1, 2020B2B and B2C outbound and inbound sales; hotel reservations; prospecting; identifying decision makers; cold and warm calling; multi-country outreach.
Collections Specialist (German) at PayPal Europe Services Limited
July 26, 2016 - July 26, 2016German-language collections work; debt recovery processes, investigations, and stakeholder coordination.
Call Handler at Serco (for Department of Work and Pensions)
June 27, 2020 - June 27, 2020Inbound call handling; assisted Universal Credit claims; provided guidance and support to claimants.
Translator (AI Projects) / Customer Service Agent at OneForma
November 1, 2022 - October 28, 2025Translate/interpretation work across English, German, French, and Spanish; customer service support for international clients; engaged in AI-related projects.
Education
Introduction to Customer Service Certificate at CVS
January 1, 2024 - October 28, 2025Google Technical Support Fundamentals at Google
January 1, 2023 - October 28, 2025Business Development Certificate Level 6 QQI at Quality and Qualifications Ireland (QQI)
January 1, 2018 - October 28, 2025Salesforce Certificate: Sales and CRM overview at Salesforce
January 1, 2024 - October 28, 2025The Fundamentals of Digital Marketing at Google Garage
January 1, 2023 - October 28, 2025University degree at Universitat Autònoma de Barcelona (UAB)
January 11, 2030 - October 28, 2025Deutsch Training Online C1 at Goethe-Institut Mannheim
May 25, 2023 - August 24, 2023EF SET English Certificate at EF SET
September 9, 2024 - October 28, 2025TrackTest English Level at TrackTest.eu
November 23, 2024 - October 28, 2025Introduction to Customer Service Certificate at CVS
January 1, 2024 - October 28, 2025Qualifications
Deutsch Training Online C1
May 25, 2023 - August 24, 2023EF SET Certificate
September 9, 2024 - October 28, 2025TrackTest English Level
November 23, 2024 - October 28, 2025Google Technical Support Fundamentals
January 1, 2023 - October 28, 2025Salesforce Certificate: Sales and CRM overview
January 1, 2024 - October 28, 2025The Fundamentals of Digital Marketing
January 1, 2023 - October 28, 2025QQI Level 6 Business Development
January 1, 2018 - October 28, 2025Introduction to Customer Service Certificate
January 1, 2024 - October 28, 2025University Degree, Universitat Autònoma de Barcelona (UAB)
January 11, 2030 - October 28, 2025Introduction to Customer Service (Coursera)
November 21, 2022 - October 28, 2025Foundations of Digital Marketing and E-commerce (Google/Coursera)
December 29, 2023 - October 28, 2025Salesforce CRM / Sales Operations Professional Certificate
January 4, 2024 - October 28, 2025Industry Experience
Education, Professional Services, Retail, Software & Internet, Travel & Hospitality, Government, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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