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I’m a dynamic Account Manager with over eight years of experience in client relationship management, sales, and customer success. I excel at delivering exceptional service, managing key accounts, and driving revenue growth through data-driven strategies and customer insights. I’m passionate about fostering long-term partnerships, aligning customer needs with business objectives, and collaborating with cross-functional teams to enhance the client experience and retention.…I’m a dynamic Account Manager with over eight years of experience in client relationship management, sales, and customer success. I excel at delivering exceptional service, managing key accounts, and driving revenue growth through data-driven strategies and customer insights. I’m passionate about fostering long-term partnerships, aligning customer needs with business objectives, and collaborating with cross-functional teams to enhance the client experience and retention.

Duygu Elci Verpilleux

Project Manager, Content Creator, Brand Designer, +4

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I’m a dynamic Account Manager with over eight years of experience in client relationship management, sales, and customer success. I excel at delivering exceptional service, managing key accounts, and driving revenue growth through data-driven strategies and customer insights. I’m passionate about fostering long-term partnerships, aligning customer needs with business objectives, and collaborating with cross-functional teams to enhance the client experience and retention.…I’m a dynamic Account Manager with over eight years of experience in client relationship management, sales, and customer success. I excel at delivering exceptional service, managing key accounts, and driving revenue growth through data-driven strategies and customer insights. I’m passionate about fostering long-term partnerships, aligning customer needs with business objectives, and collaborating with cross-functional teams to enhance the client experience and retention.

Available to hire

I’m a dynamic Account Manager with over eight years of experience in client relationship management, sales, and customer success. I excel at delivering exceptional service, managing key accounts, and driving revenue growth through data-driven strategies and customer insights.

I’m passionate about fostering long-term partnerships, aligning customer needs with business objectives, and collaborating with cross-functional teams to enhance the client experience and retention.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Turkish

Fluent

English

Advanced

French

Advanced

Work Experience

Senior Customer Service Partner Specialist at Booking.com

August 1, 2021 - October 29, 2025

Managed a portfolio of high-value accounts, resolved issues, and ensured customer satisfaction. Leveraged customer feedback data to identify trends and implemented service improvement initiatives. Collaborated with cross-functional teams to streamline workflows and optimize the client experience. Improved client satisfaction metrics by 20% through tailored solutions and proactive communication.

Sales & Marketing Manager at Hôtel Du Parc Saint Charles

April 30, 2020 - April 30, 2020

Designed and implemented sales strategies, achieving a 50% increase in revenue. Conducted market research to develop targeted promotional campaigns, boosting occupancy by 25%. Built relationships with corporate clients, securing repeat business and long-term contracts. Represented hotels at industry events to expand brand visibility and attract new clients.

Sales & Marketing Manager at Hôtel Merea

April 30, 2020 - April 30, 2020

Guest Relations Manager at Millennium Plaza Hotel, Dubai

December 31, 2014 - December 31, 2014

Delivered exceptional guest experiences, achieving a 100% increase in customer satisfaction scores. Utilized CRM tools to manage interactions and build long-term client relationships. Coordinated with cross-departmental teams to ensure seamless service delivery for VIP clients.

Co-founder at Adjar a Batumi Travel (Travel agency), Georgia

June 30, 2014 - June 30, 2014

Built and managed client accounts, ensuring high levels of satisfaction and repeat business. Developed marketing campaigns that contributed to a 25% increase in revenue in the first year. Oversaw daily operations, optimizing processes to improve customer service efficiency.

Guest Service Representative at Radisson Blu Bosphorus Hotel, Istanbul

July 31, 2012 - July 31, 2012

Provided exceptional customer service, resolving issues promptly to enhance guest experiences. Supported corporate accounts by managing bookings and facilitating special requests.

Sales & Marketing Manager at Hôtel Du Parc Saint Charles, Paris; Hôtel Mere a, La Londe Les Maures (Côte d'Azur)

April 1, 2020 - April 1, 2020

Guest Relations Manager at Millennium Plaza Hotel, Dubai

December 1, 2014 - December 1, 2014

Delivered exceptional guest experiences, achieving a 100% increase in customer satisfaction scores. Leveraged CRM tools to manage interactions and build long-term client relationships. Coordinated with cross-departmental teams to ensure seamless service delivery for VIP clients.

Co-founder of Travel Agency at Adjara Batumi Travel Agency, Georgia

June 1, 2014 - June 1, 2014

Guest Service Representative at Radisson Blu Bosphorus Hotel, Istanbul

July 1, 2012 - July 1, 2012

Provided exceptional customer service, resolving issues promptly to enhance guest experiences. Supported corporate accounts by managing bookings and facilitating special requests.

Sales & Marketing Manager at Hôtel Du Parc Saint Charles & Hôtel Merea

April 1, 2020 - April 1, 2020

Co-founder at Adjara Batumi Travel Agency

June 1, 2014 - June 1, 2014

Guest Services Representative at Radisson Blu Bosphorus Hotel, Istanbul

July 31, 2012 - July 31, 2012

Provided exceptional customer service, resolving issues promptly to enhance guest experiences. Supported corporate accounts by managing bookings and facilitating special requests.