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I'm Paul Macharia Mbugua, a dedicated and results-driven professional with four years of customer support experience and two years in web development. I am currently pursuing a Master of International Business with a focus on Data Science and Decision Support. I blend technical acumen with a customer-centric approach to drive strategic insights and optimize operational efficiency. I enjoy transforming complex challenges into actionable solutions that deliver tangible business value, collaborating across teams, and continuously learning new tools and methods to stay ahead in a fast-changing tech landscape.…I'm Paul Macharia Mbugua, a dedicated and results-driven professional with four years of customer support experience and two years in web development. I am currently pursuing a Master of International Business with a focus on Data Science and Decision Support. I blend technical acumen with a customer-centric approach to drive strategic insights and optimize operational efficiency. I enjoy transforming complex challenges into actionable solutions that deliver tangible business value, collaborating across teams, and continuously learning new tools and methods to stay ahead in a fast-changing tech landscape.

Paul Macharia Mbugua

Web Developer, Data Scientist, Front-End Developer, +2

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I'm Paul Macharia Mbugua, a dedicated and results-driven professional with four years of customer support experience and two years in web development. I am currently pursuing a Master of International Business with a focus on Data Science and Decision Support. I blend technical acumen with a customer-centric approach to drive strategic insights and optimize operational efficiency. I enjoy transforming complex challenges into actionable solutions that deliver tangible business value, collaborating across teams, and continuously learning new tools and methods to stay ahead in a fast-changing tech landscape.…I'm Paul Macharia Mbugua, a dedicated and results-driven professional with four years of customer support experience and two years in web development. I am currently pursuing a Master of International Business with a focus on Data Science and Decision Support. I blend technical acumen with a customer-centric approach to drive strategic insights and optimize operational efficiency. I enjoy transforming complex challenges into actionable solutions that deliver tangible business value, collaborating across teams, and continuously learning new tools and methods to stay ahead in a fast-changing tech landscape.

Available to hire

I’m Paul Macharia Mbugua, a dedicated and results-driven professional with four years of customer support experience and two years in web development. I am currently pursuing a Master of International Business with a focus on Data Science and Decision Support. I blend technical acumen with a customer-centric approach to drive strategic insights and optimize operational efficiency.
I enjoy transforming complex challenges into actionable solutions that deliver tangible business value, collaborating across teams, and continuously learning new tools and methods to stay ahead in a fast-changing tech landscape.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Advanced

Swahili

Fluent

Work Experience

Product Support Specialist at Native Instruments

September 1, 2023 - October 28, 2025

Provide first-level support for customer inquiries (web shop, artists, press) via email and chat, ensuring high customer satisfaction. Manage B2C order administration, supporting issues related to product information, purchases, payments, returns, and licensing. Organize and process incoming orders using Magento, Stripe, and ERP systems, coordinating with global fulfilment centers. Assist customers with pre-sales inquiries, providing detailed product information. Collaborate closely with internal support teams to ensure seamless case transitions and comprehensive problem resolution.

Customer Service Representative at Majorel Kenya

September 1, 2022 - September 1, 2022

Managed 60+ daily client interactions, delivering detailed, polite, and friendly service to ensure high customer satisfaction. Memorized and communicated comprehensive company services and products, enabling quick and accurate responses. Efficiently collected and entered customer data into company software, maintaining accurate records. Trained over 10 new employees on customer service protocols and responsibilities, contributing to team readiness.

Freelance Web & IT Consultant at Self-employed / Remote

February 1, 2021 - February 1, 2021

Designed and developed custom websites for small private businesses, enhancing their online presence. Provided digital marketing services, including Instagram strategy and SEO optimization. Installed CCTV camera systems and managed network configurations for clients. Developed custom software solutions to meet specific client needs.

IT Intern at Braeburn International School

July 1, 2019 - July 1, 2019

Installed and maintained Local Area Networks (LAN), wireless, routers, and CCTV configurations. Performed network maintenance, security, and configuration tasks. Administered ERP systems (Microsoft Navision 2017 & 2009) and maintained PBX systems. Provided critical Help Desk support to staff, ensuring smooth IT operations. Spearheaded the setup of Simultaneous Interpretation Equipment (SIE) and projectors for various events.