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Hi, I’m Elena Minardi. I’m a bilingual Italian-English customer support professional based in Edinburgh with 15+ years of experience across global industries. I excel at building robust client relationships, troubleshooting complex issues, and delivering timely, client-centric solutions in fast-paced environments, whether remote or on-site. I have partnered with teams across banking, telecommunications, technology, retail, healthcare, and logistics, leveraging CRM tools, product knowledge, and clear communication to drive satisfaction and loyalty. I thrive in global, cross-functional settings and enjoy translating needs into practical outcomes for clients and colleagues alike.…Hi, I’m Elena Minardi. I’m a bilingual Italian-English customer support professional based in Edinburgh with 15+ years of experience across global industries. I excel at building robust client relationships, troubleshooting complex issues, and delivering timely, client-centric solutions in fast-paced environments, whether remote or on-site. I have partnered with teams across banking, telecommunications, technology, retail, healthcare, and logistics, leveraging CRM tools, product knowledge, and clear communication to drive satisfaction and loyalty. I thrive in global, cross-functional settings and enjoy translating needs into practical outcomes for clients and colleagues alike.

Elena Minardi

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Hi, I’m Elena Minardi. I’m a bilingual Italian-English customer support professional based in Edinburgh with 15+ years of experience across global industries. I excel at building robust client relationships, troubleshooting complex issues, and delivering timely, client-centric solutions in fast-paced environments, whether remote or on-site. I have partnered with teams across banking, telecommunications, technology, retail, healthcare, and logistics, leveraging CRM tools, product knowledge, and clear communication to drive satisfaction and loyalty. I thrive in global, cross-functional settings and enjoy translating needs into practical outcomes for clients and colleagues alike.…Hi, I’m Elena Minardi. I’m a bilingual Italian-English customer support professional based in Edinburgh with 15+ years of experience across global industries. I excel at building robust client relationships, troubleshooting complex issues, and delivering timely, client-centric solutions in fast-paced environments, whether remote or on-site. I have partnered with teams across banking, telecommunications, technology, retail, healthcare, and logistics, leveraging CRM tools, product knowledge, and clear communication to drive satisfaction and loyalty. I thrive in global, cross-functional settings and enjoy translating needs into practical outcomes for clients and colleagues alike.

Available to hire

Hi, I’m Elena Minardi. I’m a bilingual Italian-English customer support professional based in Edinburgh with 15+ years of experience across global industries. I excel at building robust client relationships, troubleshooting complex issues, and delivering timely, client-centric solutions in fast-paced environments, whether remote or on-site.

I have partnered with teams across banking, telecommunications, technology, retail, healthcare, and logistics, leveraging CRM tools, product knowledge, and clear communication to drive satisfaction and loyalty. I thrive in global, cross-functional settings and enjoy translating needs into practical outcomes for clients and colleagues alike.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Italian

Fluent

English

Advanced

Work Experience

Customer Service Advisor (Italian Speaker) at Foundever

December 31, 2024 - December 31, 2024

Delivered tailored customer support services to HSBC corporate card clients; conducted needs assessment and lead generation via outbound calls; managed day-to-day correspondence, scheduling, call logging and follow-up activities; escalated issues when required; researched corporate expenditure and MiVision usage; advised customers on best solutions; leveraged bilingual Italian-English skills to promote MiVision benefits and strengthen customer relations.

Customer Service Advisor (Italian Speaker) / Technical Service Desk Analyst at SKY

December 31, 2023 - December 31, 2023

Provided CRM-based customer relationship management, technical assistance, and troubleshooting for Italian-speaking users; delivered hardware/software support, installation and maintenance; ensured system performance and customer satisfaction; maintained records of interactions; educated users on system functions; traveled to client sites and performed remote support.

Client Support Officer (Shares – Financial) at Computershare

December 31, 2023 - December 31, 2023

Overnight customer service operations; end-to-end service delivery from initial needs assessment, onboarding, and finalisation to live phase; fostered customer experience and revenue growth; utilised product knowledge and consumer insights for customer-centric service delivery; drove communication, data tracking, and implementation procedures for service orders; maintained entity management application.

Customer Service Specialist / Senior IT Support at Unicard

December 31, 2022 - December 31, 2022

Led customer support processes for product issues; ensured business-focused technical service delivery; imparted product knowledge; delivered customer service; managed diagnosis and troubleshooting; provided first-line technical support; maintained customer engagement across multiple channels; documented interactions.

Medical Assistance Coordinator at AIG – Travel Guard EMEA Limited

December 31, 2021 - December 31, 2021

Coordinated medical assistance case management, claims handling, and customer support activities, including medical assistance, complaint management, documentation, cost containment, and regulatory compliance; met KPIs and SLAs; contributed to process improvements and risk mitigation; participated in training and mentoring; collaborated with global teams to improve service standards.

Field Service Coordinator at 3D Systems

December 31, 2019 - December 31, 2019

Oversaw order processing and fulfillment of incoming parts and service order requests; leveraged Oracle and Salesforce for accurate handling; led customer support, issue resolution, documentation and reporting; tracked day-to-day activities; coordinated shipments globally; maintained communication with supply chain partners.

Multilingual Medical Information Officer at ProPharma Group

December 31, 2018 - December 31, 2018

Resolved and logged technical medical inquiries; adhered to client SOPs; identified and reported adverse events; authored medical correspondence and translations; liaised with MISS; protected confidential information; delivered medical information service delivery with quality assurance and safety processes.

Customer Care Advisor (Italian & English Speaker) at ASOS

December 31, 2017 - December 31, 2017

Handled diverse customer inquiries across platforms (social media, email, live chat); delivered first-contact solutions; maintained high standards of customer care; translated incoming inquiries; achieved top QA scores as a bilingual team member.

Customer Service Advisor (Italian & English Speaker) at XEROX

December 31, 2016 - December 31, 2016

Oversaw replacement process for malfunctioning devices; provided pre-sales details; engaged with customers via calls, emails, and chat in English and Italian; utilized Salesforce and Cases; documented telephonic interactions; resolved technical issues.

Call Centre Operator – Region Lombardia at Gepin Contact

December 31, 2015 - December 31, 2015

Steered database management activities; processed healthcare information and generated reports; answered inquiries related to territory operations; crafted and recorded documents and correspondence; ensured data privacy compliance; collaborated with teams to support Lombardy health information services.