Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a detail-oriented and proactive customer relations professional with extensive experience delivering remote support across software, travel, and retail sectors. I thrive on resolving inquiries, collaborating with cross-functional teams, and driving improvements that boost customer satisfaction. I excel at clear communication, time management, and meticulous documentation, and I am passionate about delivering excellent service in dynamic environments.…I am a detail-oriented and proactive customer relations professional with extensive experience delivering remote support across software, travel, and retail sectors. I thrive on resolving inquiries, collaborating with cross-functional teams, and driving improvements that boost customer satisfaction. I excel at clear communication, time management, and meticulous documentation, and I am passionate about delivering excellent service in dynamic environments.

Alicia Bateman





I am a detail-oriented and proactive customer relations professional with extensive experience delivering remote support across software, travel, and retail sectors. I thrive on resolving inquiries, collaborating with cross-functional teams, and driving improvements that boost customer satisfaction. I excel at clear communication, time management, and meticulous documentation, and I am passionate about delivering excellent service in dynamic environments.…I am a detail-oriented and proactive customer relations professional with extensive experience delivering remote support across software, travel, and retail sectors. I thrive on resolving inquiries, collaborating with cross-functional teams, and driving improvements that boost customer satisfaction. I excel at clear communication, time management, and meticulous documentation, and I am passionate about delivering excellent service in dynamic environments.

Available to hire

I am a detail-oriented and proactive customer relations professional with extensive experience delivering remote support across software, travel, and retail sectors. I thrive on resolving inquiries, collaborating with cross-functional teams, and driving improvements that boost customer satisfaction.

I excel at clear communication, time management, and meticulous documentation, and I am passionate about delivering excellent service in dynamic environments.

Skills

Experience Level

Expert

Intermediate

Intermediate

Beginner

Work Experience

Customer Relations Coordinator at Enterprise Oxfordshire (Remote)

September 1, 2024 - October 28, 2025

Manage customer communications and feedback for a regional business support platform. Coordinate with internal teams to resolve inquiries and improve service delivery. Maintain accurate records of customer interactions and support continuous improvement initiatives.

Customer Support Specialist at Staysure (Remote)

July 1, 2024 - July 1, 2024

Handled customer inquiries and complaints across multiple channels. Documented support cases and collaborated with technical teams to resolve recurring issues. Provided timely follow-ups and ensured customer satisfaction.

Customer Experience Advisor at Really Me (Remote)

December 1, 2022 - December 1, 2022

Supported users of a wellness software platform by addressing inquiries and resolving issues. Maintained detailed logs of customer interactions and provided insights to improve product features.

Customer Service Supervisor at L'Occitane en Provence, London

September 1, 2019 - September 1, 2019

Led a team of customer service assistants in a busy retail environment. Ensured high standards of service and managed escalated customer issues. Trained new staff and implemented service improvements.

Customer Service Assistant at L'Occitane en Provence, London

September 1, 2018 - September 1, 2018

Provided in-store support and customer service for an e-commerce brand. Assisted with order tracking, product inquiries, and inventory coordination.