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I’m a customer-focused professional with 15+ years translating admissions, teaching, and small-business operations into high-quality remote support. I excel at calm de-escalation, clear written communication, and quickly adopting new systems like LMS/CRM, databases, Microsoft 365, and Google Workspace. I thrive in fast-paced environments, handling high-volume phone, email, and chat interactions, researching and resolving issues, and documenting outcomes with accuracy and confidentiality. I’m collaborative, detail-oriented, and committed to helping teams deliver exceptional experiences for students and customers.…I’m a customer-focused professional with 15+ years translating admissions, teaching, and small-business operations into high-quality remote support. I excel at calm de-escalation, clear written communication, and quickly adopting new systems like LMS/CRM, databases, Microsoft 365, and Google Workspace. I thrive in fast-paced environments, handling high-volume phone, email, and chat interactions, researching and resolving issues, and documenting outcomes with accuracy and confidentiality. I’m collaborative, detail-oriented, and committed to helping teams deliver exceptional experiences for students and customers.

Tara Davis

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I’m a customer-focused professional with 15+ years translating admissions, teaching, and small-business operations into high-quality remote support. I excel at calm de-escalation, clear written communication, and quickly adopting new systems like LMS/CRM, databases, Microsoft 365, and Google Workspace. I thrive in fast-paced environments, handling high-volume phone, email, and chat interactions, researching and resolving issues, and documenting outcomes with accuracy and confidentiality. I’m collaborative, detail-oriented, and committed to helping teams deliver exceptional experiences for students and customers.…I’m a customer-focused professional with 15+ years translating admissions, teaching, and small-business operations into high-quality remote support. I excel at calm de-escalation, clear written communication, and quickly adopting new systems like LMS/CRM, databases, Microsoft 365, and Google Workspace. I thrive in fast-paced environments, handling high-volume phone, email, and chat interactions, researching and resolving issues, and documenting outcomes with accuracy and confidentiality. I’m collaborative, detail-oriented, and committed to helping teams deliver exceptional experiences for students and customers.

Available to hire

I’m a customer-focused professional with 15+ years translating admissions, teaching, and small-business operations into high-quality remote support. I excel at calm de-escalation, clear written communication, and quickly adopting new systems like LMS/CRM, databases, Microsoft 365, and Google Workspace.

I thrive in fast-paced environments, handling high-volume phone, email, and chat interactions, researching and resolving issues, and documenting outcomes with accuracy and confidentiality. I’m collaborative, detail-oriented, and committed to helping teams deliver exceptional experiences for students and customers.

Skills

CRM

LMS

Microsoft Excel

Experience Level

CRM

Expert

LMS

Expert

Microsoft Excel

Expert

Work Experience

Assistant Director of Admissions at The Art Institute of Charlotte

May 1, 2008 - May 1, 2008

Provided high-volume front-line support to prospective students and families via phone and email; answered program questions, set expectations, and guided next steps. Entered and verified applicant and enrollment data with precision; corrected demographic errors and maintained complete records across the enrollment system. Researched and resolved application holds and documentation issues by coordinating with finance, academics, and registrar; documented resolutions and updates. Trained and coached Admissions Coordinators on communication, objection handling, and compliant documentation; recognized for exceeding monthly enrollment targets.

Adjunct Faculty (Instructor, Student Support & Records) at Johnson & Wales University – Charlotte, NC

January 1, 2018 - October 28, 2025

Communicate with students primarily through email and LMS messaging to resolve course access questions, deadline extensions, and grading clarifications. Maintain accurate digital records (attendance, grades, feedback); upload and audit data in LMS —following institutional policies and FERPA-aligned practices. Troubleshoot common LMS issues (password resets, browser conflicts, file formats) and escalate complex cases with clear documentation for faster resolution. Consistently rated an “excellent teacher” on IDEA evaluations; known for responsiveness, clarity, and respectful, solutions-oriented communication.

CEO / Customer Relations & Operations at Flow by Tara Davis

January 1, 2024 - January 1, 2024

Own end-to-end customer experience for e-commerce and custom orders— respond to inquiries, confirm order details, process changes, and provide status updates. Manage returns/exchanges and shipping issues; investigate, resolve, and document outcomes in trackers/spreadsheets to prevent repeat issues. Coordinate with vendors and logistics partners; track orders and inventory, keeping customers informed with proactive communication.