Provided exceptional customer support via email, using Salesforce and ticket management systems to handle inquiries and resolve issues efficiently. Followed established response policies and procedures, ensuring timely and accurate solutions in the gaming industry. Maintained a high level of user satisfaction and engagement while developing communication and problem-solving skills in a global context.

Backend Developer at Nocio.eu

January 1, 2025 - January 1, 2025

Progressed from foundational to advanced Java concepts, covering OOP, design patterns, networking, and concurrency. Built RESTful APIs using Spring Boot with JWT authentication and Spring Security, connected to PostgreSQL databases via JPA/Hibernate. Dockerized services, documented APIs with Swagger, and tested with Postman. Proficient in HTML, CSS, and JavaScript.

Tech Lead / Backend Developer at Mindera

January 1, 2024 - January 1, 2024

Led Mosaic project as Tech Lead and contributed as Backend Developer, defining the technical vision and shaping backend solutions. Coordinated cross-functional teams to deliver robust RESTful services, ensuring code quality through reviews, and aligning backend architecture with business requirements.

Gaming Support Agent at 5CA Gaming

January 1, 2025 - January 1, 2025

Optimized client operations, reducing reservation scheduling and internal information retrieval time by up to 30% through backend improvements and streamlined data access flows. Automated key manual processes, improving daily workflows and reducing repetitive tasks, which enhanced overall efficiency and client satisfaction.