Available to hire
I’m a dedicated Customer Care Representative with extensive experience in high-volume contact centers, helping members navigate benefits investigations, claims, and patient financial responsibilities. I excel at collecting information, documenting interactions, and guiding people through complex processes with empathy and clear explanations.
I’m proficient in Medicare workflows, data integrity, and cross-functional collaboration to resolve issues and ensure timely reimbursements. I enjoy building strong customer relationships, improving processes, and delivering service quality that keeps clients informed and satisfied.
Language
English
Advanced
Work Experience
Customer Care Representative at Randstad/Alight
October 1, 2025 - October 1, 2025Handled high-volume inbound and outbound calls, conducted benefits investigations and claims assistance to verify member eligibility and insurance coverage. Documented all member interactions and claims updates in support systems, guided Medicare-eligible members through denied claims and payment options with financial counseling, and escalated complex benefit issues through proper workflows.
Machine Operator / Forklift Driver at Coca-Cola Florida
August 1, 2023 - August 1, 2023Operated machinery and forklifts safely while coordinating logistics and scheduling to support timely shipment and inventory accuracy. Performed accurate data entry for inventory records and communicated discrepancies to supervisors, supporting documentation and reporting requirements. Collaborated cross-functionally to resolve issues and ensure on-time deliveries.
Deli Associate at Walmart
August 1, 2019 - August 1, 2019Delivered customer service in a fast-paced environment, collected customer information and resolved requests while documenting product usage and inventory. Managed hot case rotation and stock levels, ensuring timely replenishment and accurate record-keeping.
Dietary Aide at Good Samaritan Society
February 1, 2019 - February 1, 2019Assisted with meal preparation and service while documenting meal distribution and resident assistance, maintaining accurate records and adherence to dietary requirements. Supported care coordination by communicating resident needs to nursing staff and documenting interactions.
Dietary Aide at Cross Road Care Center
April 1, 2018 - April 1, 2018Prepared meal trays and managed dining service for residents, documenting service delivery and maintaining compliance with health and safety standards. Communicated resident needs and service exceptions to clinical staff, ensuring coordinated care.
Dietary Aide at Cross Road Care Center
April 1, 2027 - April 1, 2027Prepared meal trays and managed dining service for residents, maintaining records of service delivery and dietary compliance. Coordinated with nursing and dietary teams to meet resident needs.
Outside Lawn and Garden Associate at Lowe's Home Centers LLC
October 1, 2017 - October 1, 2017Operated forklifts and moved merchandise to sales floors, assisted customers with product selection and large-order fulfillment, and performed inventory replenishment to support product availability.
Cap Team 2 at Walmart
February 1, 2017 - February 1, 2017Stocked merchandise and organized displays, documented inventory and pricing adjustments, and supported service standards to enhance customer satisfaction.
Production Worker at Spherion Staffing
May 1, 2014 - May 1, 2014Weighed chemicals and prepared compounds following safety and quality procedures, documented production records and discrepancies. Promoted to a more reliable compound role for reliability and accuracy.
Floor Technician at All Team Staffing
January 1, 2014 - January 1, 2014Performed custodial and floor maintenance tasks, documenting completed projects and supplies used to support inventory tracking.
Floor Technician at Reneu Inc.
October 1, 2013 - October 1, 2013Cleaned and maintained commercial floors in hotels, coordinating schedules with staff and documenting completed work for quality control. Responded to special requests and maintained records to support service reporting and customer satisfaction.
Education
Bachelor's degree candidate in Psychology at Grand Canyon University
March 1, 2018 - October 28, 2025Coursework in Physical Therapy at Miami Dade College
January 1, 2014 - January 1, 2015High School Diploma or GED in Physical Therapy at High School
January 11, 2030 - October 28, 2025Qualifications
Industry Experience
Healthcare, Professional Services, Retail, Manufacturing, Transportation & Logistics
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