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Hi, I'm Arunima Reddy, a dedicated and customer-focused IT support professional with over 2 years of experience delivering on-call and remote technical support to diverse clients, including in banking sectors. I excel at diagnosing authentication issues, server restarts, software installations, and system troubleshooting, and I pride myself on clear communication and quick problem solving to maintain high customer satisfaction. In my work, I collaborate with cross-functional teams to resolve critical incidents, document resolutions thoroughly, and continually look for ways to automate and improve processes. I’m passionate about cybersecurity best practices and using modern IT tooling to deliver secure, reliable IT operations.…Hi, I'm Arunima Reddy, a dedicated and customer-focused IT support professional with over 2 years of experience delivering on-call and remote technical support to diverse clients, including in banking sectors. I excel at diagnosing authentication issues, server restarts, software installations, and system troubleshooting, and I pride myself on clear communication and quick problem solving to maintain high customer satisfaction. In my work, I collaborate with cross-functional teams to resolve critical incidents, document resolutions thoroughly, and continually look for ways to automate and improve processes. I’m passionate about cybersecurity best practices and using modern IT tooling to deliver secure, reliable IT operations.

Arunima Reddy

Developer, Full Stack Developer, Front-End Developer, +2

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Hi, I'm Arunima Reddy, a dedicated and customer-focused IT support professional with over 2 years of experience delivering on-call and remote technical support to diverse clients, including in banking sectors. I excel at diagnosing authentication issues, server restarts, software installations, and system troubleshooting, and I pride myself on clear communication and quick problem solving to maintain high customer satisfaction. In my work, I collaborate with cross-functional teams to resolve critical incidents, document resolutions thoroughly, and continually look for ways to automate and improve processes. I’m passionate about cybersecurity best practices and using modern IT tooling to deliver secure, reliable IT operations.…Hi, I'm Arunima Reddy, a dedicated and customer-focused IT support professional with over 2 years of experience delivering on-call and remote technical support to diverse clients, including in banking sectors. I excel at diagnosing authentication issues, server restarts, software installations, and system troubleshooting, and I pride myself on clear communication and quick problem solving to maintain high customer satisfaction. In my work, I collaborate with cross-functional teams to resolve critical incidents, document resolutions thoroughly, and continually look for ways to automate and improve processes. I’m passionate about cybersecurity best practices and using modern IT tooling to deliver secure, reliable IT operations.

Available to hire

Hi, I’m Arunima Reddy, a dedicated and customer-focused IT support professional with over 2 years of experience delivering on-call and remote technical support to diverse clients, including in banking sectors. I excel at diagnosing authentication issues, server restarts, software installations, and system troubleshooting, and I pride myself on clear communication and quick problem solving to maintain high customer satisfaction.

In my work, I collaborate with cross-functional teams to resolve critical incidents, document resolutions thoroughly, and continually look for ways to automate and improve processes. I’m passionate about cybersecurity best practices and using modern IT tooling to deliver secure, reliable IT operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

On-Call Support Representative at Veritas Soft

June 1, 2025 - June 1, 2025

Provided 24/7 technical support to clients, resolving issues related to authentication failures, server restarts, and system access. Responded to and resolved end-user issues via phone, email, chat and ticketing systems (ServiceNow) within SLA. Provided L2 remote support via Microsoft Teams and desk-side support when necessary. Installed, configured, and upgraded Windows OS on laptops and desktops. Installed and troubleshooted various software applications across client environments. Collaborated with internal IT teams to escalate and resolve critical incidents in a timely manner. Used Jira Boards to track incidents, manage task progress, and prioritize support activities. Assisted in data access and Snowflake support requests, including connection issues and permission troubleshooting. Maintained high customer satisfaction through effective communication and problem-solving.

Technical Support Representative at Tech Mahindra

April 1, 2024 - April 1, 2024

Provided remote technical support to global clients in the banking sector, ensuring timely resolution of issues and minimal disruption. Responded to login issues, access permissions, software malfunctions, and performance bottlenecks. Conducted initial device setup with user profile configuration and application installations. Created documentation and knowledge base articles; coordinated with security and infrastructure teams during major incidents and vulnerabilities. Monitored system health and job statuses, and escalated complex issues for long-term fixes. Maintained detailed ticketing records following ITIL-based processes.