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I am a resourceful professional with a consistent track record of getting tasks done and delivering excellent experiences for customers and colleagues. I relate easily with people and communicate effectively at all levels, bringing energy and initiative to help teams perform at a high level. I am adaptable under pressure, take ownership of tasks, and continually seek feedback to improve. I value collaboration, ethical handling of information, and contributing to the growth and success of the team and business.…I am a resourceful professional with a consistent track record of getting tasks done and delivering excellent experiences for customers and colleagues. I relate easily with people and communicate effectively at all levels, bringing energy and initiative to help teams perform at a high level. I am adaptable under pressure, take ownership of tasks, and continually seek feedback to improve. I value collaboration, ethical handling of information, and contributing to the growth and success of the team and business.

Ade Olusanya Adedamolaolusanya

Project Manager, Designer, Graphic Designer, +2

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I am a resourceful professional with a consistent track record of getting tasks done and delivering excellent experiences for customers and colleagues. I relate easily with people and communicate effectively at all levels, bringing energy and initiative to help teams perform at a high level. I am adaptable under pressure, take ownership of tasks, and continually seek feedback to improve. I value collaboration, ethical handling of information, and contributing to the growth and success of the team and business.…I am a resourceful professional with a consistent track record of getting tasks done and delivering excellent experiences for customers and colleagues. I relate easily with people and communicate effectively at all levels, bringing energy and initiative to help teams perform at a high level. I am adaptable under pressure, take ownership of tasks, and continually seek feedback to improve. I value collaboration, ethical handling of information, and contributing to the growth and success of the team and business.

Available to hire

I am a resourceful professional with a consistent track record of getting tasks done and delivering excellent experiences for customers and colleagues. I relate easily with people and communicate effectively at all levels, bringing energy and initiative to help teams perform at a high level.

I am adaptable under pressure, take ownership of tasks, and continually seek feedback to improve. I value collaboration, ethical handling of information, and contributing to the growth and success of the team and business.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Relations & Property Coordinator at AB Homes 4 All

September 1, 2024 - October 28, 2025

Main point of contact for tenants and landlords; provide timely support via phone, email, and messaging; coordinate service providers and maintenance teams; maintain accurate records of client communications, contracts, and property data; coordinate property handovers, move-ins, and move-outs; use digital tools to track service requests and streamline collaboration; manage sensitive financial and personal information; gather client feedback to improve service quality and strengthen relationships.

Heritage Customer Operations Representative at Phoenix Group Plc.

August 31, 2024 - August 31, 2024

Performed thorough security checks to prevent fraud (up to £250,000) on a customer’s annuity account; identified and corrected a clerical error that could have delayed £400,000 processing; resolved customer queries and complaints via phone, post and email, contributing to reduced churn.

Team Lead, NHS Contact Tracing at NHS National Testing Program

October 31, 2021 - October 31, 2021

Remotely supported the national testing program; managed a virtual team of 10; escalated and resolved complex COVID-19 queries; provided guidance and support to contact tracers and advisors in collaboration with environmental health officers.

Optical Manager at Chapman Opticians Wednesbury

August 31, 2019 - August 31, 2019

Built trust with customers through regular communication and accurate record keeping; oversaw payroll, ensuring timely payment and bonuses; maintained leave records; leveraged Sage 50 for payroll; fostered an enabling environment for colleagues; drove continuous improvement in customer service by promptly addressing complaints.

Retail Optical Assistant, Team Lead at Specsavers Wolverhampton

March 31, 2015 - March 31, 2015

First point of contact for eye-care patients; dispensed contact lenses and NHS-compliant lenses; aligned customer needs with product offerings; supported service delivery and target achievement.

Retail Optical Assistant, Team Lead at Vision Express London

May 31, 2013 - May 31, 2013

Supported store management with scheduling; adhered to NHS guidelines and company standards; advised on suitable dispensed products; maintained customer focus through active listening and needs-based recommendations; championed continuous service improvement by addressing complaints.

Administrative Assistant at WHSmith London City Airport

August 31, 2010 - August 31, 2010

Payroll reconciliation and end-of-week reporting; cash declaration and banking; adjusted staff rosters to meet changing business needs; ensured payroll deadlines were met and bonuses updated.

Customer Service Assistant at WHSmith Kent

January 31, 2008 - January 31, 2008

Provided up-to-date information on products; acted as product champion to enable informed sales conversations; reconciled cash drawers daily and weekly.

Customer Relations & Property Coordinator at AB Homes 4 All

September 1, 2024 - October 29, 2025

Main point of contact for tenants and landlords, providing timely and professional support via phone, email, and messaging. Coordinated maintenance with service providers, maintained accurate records of contracts and property data, and managed property handovers with attention to detail and customer satisfaction. Used digital tools to track service requests and streamline collaboration across departments. Managed sensitive financial and personal information with professionalism and discretion. Continuously gathered client feedback to improve service quality and strengthen relationships.

Heritage Customer Operation Representative at Phoenix Group Plc.

January 1, 2024 - January 1, 2024

Prevented fraud of up to £250,000 on a customer’s annuity account by performing thorough security checks and adhering to internal processes. Identified a clerical error in the address that could have delayed a £400,000 application. Resolved customer queries and complaints via phone, post and email, contributing to a reduced churn rate.

Team Lead, NHS Contact Tracing (COVID-19) at NHS

October 1, 2021 - October 1, 2021

Remotely supported the National Testing program, managed a team of 10 virtually to deliver a sustainable contact centre service. Escalated complex calls and queries and provided guidance to tracers along with an environmental health officer.

Optical Manager at CHAPMAN OPTICIANS WEDNESBURY

August 1, 2019 - August 1, 2019

Built customer trust through proactive communication and accurate record-keeping. Ensured payroll processing and staff records were up to date; supported a culture of continuous improvement in customer service and staff engagement; managed scheduling and leave records.

Retail Optical Assistant, Team Lead at SPECSAVERS WOLVERHAMPTON

March 1, 2015 - March 1, 2015

First point of contact for eye-care patients, listening to their needs and aligning them with available products. Dispensed lenses (contact lenses, single-vision, bifocal, and varifocal) in line with NHS guidelines and company standards; led team initiatives.

Retail Optical Assistant, Team Lead at VISION EXPRESS LONDON

May 1, 2013 - May 1, 2013

Supported the Store Manager with staff scheduling and KPI attainment, maintained customer focus through active listening and matching needs to quality lenses and frames; championed service improvements by addressing complaints.

Administrative Assistant at WHSmith LONDON CITY AIRPORT

August 1, 2010 - August 1, 2010

Payroll reconciliation and end-of-week reporting; cash declaration and banking; assisted in adjusting staff rosters to meet changing business needs.

Customer Service Assistant at WHSmith KENT

January 1, 2008 - January 1, 2008

Provided up-to-date information on product availability and benefits; served as product champion to support informed sales conversations; daily and weekly cash reconciliation.