Analyze customer profiles to enhance brand–customer relationships. Engage priority customers with tailored updates and personalized service. Foster strong relationships with high-value clients through exceptional treatment. Promote and sell company products/services. Collaborate with team to resolve queries promptly. Represented the Iris Gallery brand with professionalism and enthusiasm, embodying its values of innovation, creativity, and celebrating individuality. Consistently achieved and exceeded individual and store sales targets through proactive client engagement and strategic upselling techniques.

Customer Service Associate

September 1, 2023 - September 1, 2023

Resolved customer queries via phone, email and chat related to products, promotions and accounts on the platform. Handled customer queries and complaints to provide speedy, appropriate solutions and alternatives. Emphasized customer retention and, when needed, proactively contacted customers to enhance the brand–customer relationship.

Cafe Hostess

September 1, 2021 - September 1, 2021

Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs. Resolved customer inquiries related to menu options and seating, ensuring a friendly and efficient guest experience.