Available to hire
Connie McCrary owner of Simplicity Travel LLC and PinkieyLu Creations boutique. 12 years in healthcare industry 4 yrs in customer service. Certs in: Cyber security, foundations,HTML,SQL,Python w/angrothiun,Bitcoin,database,Bug data and more
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Customer Service/IT Support Tier 1 at Verizon
November 1, 2024 - November 1, 2024Investigated and resolved client inquiries; provided exceptional customer service; handled service-related issues, billing adjustments, and policy questions to ensure customer satisfaction.
Director of Admissions and Social Services at Crestview Rehabilitation Center
December 1, 2016 - December 1, 2016Implemented admission and discharge processes; coordinated IDP meetings; interfaced with medical staff and community resources to support patient care and reintegration.
Director of Marketing at Rolla Rehabilitation
January 1, 2016 - January 1, 2016Created marketing strategies; managed CRM processes; developed outreach to prospective patients; coordinated referrals with healthcare partners; tracked performance.
Director/Manager at BleTel Residential Behavioral Health Facility
August 1, 2012 - August 1, 2012Implemented policies and procedures for behavioral health facilities; supervised staff; ensured compliance and safety; coordinated care with vendors and group therapy sessions.
Owner/Manager at Pinkie Lu Creations Boutique
August 1, 2023 - August 1, 2023Managed children's apparel boutique; handled customer inquiries, product promotions, and event coordination; shifted to online operations during COVID.
Case Manager at North Oklahoma Medical Center - Crestview, FL
August 1, 2023 - August 1, 2023Managed individual cases; used data-driven insights to identify trends, allocate resources, and optimize patient care and discharge planning.
Director of Social Services / MSW at Destin Rehabilitation Center
July 1, 2019 - July 1, 2019Directed social services; coordinated admissions, patient rights, and discharge planning; connected with community resources and physicians.
Director at Order of the Eastern Star
January 1, 2013 - January 1, 2013Directed community service efforts, including coordinating food and clothing distribution across seven communities; led initiatives and events.
Owner at Simple Travel LLC
December 31, 2023 - December 31, 2023Coordinated client accommodations and travel arrangements; managed daily operations and client relations; executed marketing activities via social media.
Education
Master of Social Work at Gordon College
January 1, 2000 - January 1, 2006Bachelor of Science in Health Care Management at Gordon College
January 1, 2000 - October 28, 2025Qualifications
Cyber Security
January 11, 2030 - October 28, 2025Data Analytics
January 11, 2030 - October 28, 2025Python
January 11, 2030 - October 28, 2025Ethical Hacking
January 11, 2030 - October 28, 2025Data Science
January 11, 2030 - October 28, 2025Data Structure
January 11, 2030 - October 28, 2025SQL
January 11, 2030 - October 28, 2025Linux
January 11, 2030 - October 28, 2025JavaScript
January 11, 2030 - October 28, 2025HTML/CSS
January 11, 2030 - October 28, 2025Industry Experience
Healthcare, Retail, Travel & Hospitality, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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