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I am a professional technical support specialist with a passion for technology and customer care. I enjoy turning complex issues into clear solutions, optimizing systems, and aligning tech with business goals. I thrive in collaborative environments, manage multiple inquiries across channels, and continuously learn to improve customer experiences. I've led projects, built partnerships, and delivered reliable service while maintaining a positive brand image.…I am a professional technical support specialist with a passion for technology and customer care. I enjoy turning complex issues into clear solutions, optimizing systems, and aligning tech with business goals. I thrive in collaborative environments, manage multiple inquiries across channels, and continuously learn to improve customer experiences. I've led projects, built partnerships, and delivered reliable service while maintaining a positive brand image.

John Maende Maina

Project Manager, Data Analyst, Web Developer, +1

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I am a professional technical support specialist with a passion for technology and customer care. I enjoy turning complex issues into clear solutions, optimizing systems, and aligning tech with business goals. I thrive in collaborative environments, manage multiple inquiries across channels, and continuously learn to improve customer experiences. I've led projects, built partnerships, and delivered reliable service while maintaining a positive brand image.…I am a professional technical support specialist with a passion for technology and customer care. I enjoy turning complex issues into clear solutions, optimizing systems, and aligning tech with business goals. I thrive in collaborative environments, manage multiple inquiries across channels, and continuously learn to improve customer experiences. I've led projects, built partnerships, and delivered reliable service while maintaining a positive brand image.

Available to hire

I am a professional technical support specialist with a passion for technology and customer care. I enjoy turning complex issues into clear solutions, optimizing systems, and aligning tech with business goals.

I thrive in collaborative environments, manage multiple inquiries across channels, and continuously learn to improve customer experiences. I’ve led projects, built partnerships, and delivered reliable service while maintaining a positive brand image.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Work Experience

Application Analyst at Heidelberg Materials

April 1, 2025 - October 28, 2025

Analysis, development and improvement of customer service applications; management of customer support applications; provide customer technical support via phone, chat or email; troubleshoot and resolve technical problems related to customer queries and devices; communicate with customers globally; document interactions and solutions for future reference; basic HTML knowledge; escalate complex issues to advanced support teams; improved positive customer feedback on the company website.

Technical Support at Treasures of Kenya

June 1, 2022 - June 1, 2022

Delivered exceptional customer service; developed partnerships with businesses and organizations to build awareness, increase support, and share resources to increase efficiency; served as a reliable point of contact for local organizations and international partners, maintaining open communication channels for technical failures; created and updated internal process documentation; utilized CRM systems to track customer interactions and access relevant account information quickly.

Research Consultant at Mendel University, Czech Republic

March 1, 2024 - March 1, 2024

Leveraged excellent communication skills and a customer-oriented approach to enhance customer experience, contributing to an increase in positive feedback; coordinated with internal and external departments, promptly reporting illegal, unsafe, or corrupt activities for operational smoothness; contributed to industry-leading customer service ratings and top rankings; applied fundamental IT skills to streamline operational processes in remote areas; directed cinematography and supervised technical aspects for film production.