Hi, I’m Iveta Goldmane, an IT service delivery and change management professional with a strong track record in leading cross-functional teams and driving high-quality service delivery. Since 2023 I’ve been the Global Change Coordinator at OpusCapita Solutions, coordinating SaaS e-invoicing and EDI integration changes on a global scale. Previously, I led service desk delivery and incidents at Atea Global Services, and I hold ITIL 4 foundations certification. I am based in Zurich, with experience supporting the Latvia market, and I thrive in remote work settings with a disciplined approach to task management and collaboration with diverse stakeholders. I’m a personable communicator who values customer care, facilitation, and team leadership. I enjoy learning new technologies (Java, Python, API mappings, ERP integrations) and applying DevOps and Agile practices to improve processes and outcomes. My strengths include clear communication, result-oriented planning, and a strong focus on continual service improvement, safety, and cybersecurity basics. I’m fluent in English, Latvian, and Russian, with German at an intermediate level, and I’m comfortable engaging with global teams and clients to ensure excellent customer experiences.…Hi, I’m Iveta Goldmane, an IT service delivery and change management professional with a strong track record in leading cross-functional teams and driving high-quality service delivery. Since 2023 I’ve been the Global Change Coordinator at OpusCapita Solutions, coordinating SaaS e-invoicing and EDI integration changes on a global scale. Previously, I led service desk delivery and incidents at Atea Global Services, and I hold ITIL 4 foundations certification. I am based in Zurich, with experience supporting the Latvia market, and I thrive in remote work settings with a disciplined approach to task management and collaboration with diverse stakeholders. I’m a personable communicator who values customer care, facilitation, and team leadership. I enjoy learning new technologies (Java, Python, API mappings, ERP integrations) and applying DevOps and Agile practices to improve processes and outcomes. My strengths include clear communication, result-oriented planning, and a strong focus on continual service improvement, safety, and cybersecurity basics. I’m fluent in English, Latvian, and Russian, with German at an intermediate level, and I’m comfortable engaging with global teams and clients to ensure excellent customer experiences.WWWW…