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I'm a highly motivated professional with over 3 years of experience in telemarketing, cold calling, and customer service, including remote roles. I excel at managing high-volume inbound and outbound communications, resolving objections, and building strong client relationships through active listening and personalized solutions. I am adept at executing targeted campaigns, leveraging CRM systems to optimize performance and exceed KPIs, and delivering a positive customer experience in fast-paced environments. I thrive on collaboration with cross-functional teams and am committed to continuous improvement and delivering measurable results.…I'm a highly motivated professional with over 3 years of experience in telemarketing, cold calling, and customer service, including remote roles. I excel at managing high-volume inbound and outbound communications, resolving objections, and building strong client relationships through active listening and personalized solutions. I am adept at executing targeted campaigns, leveraging CRM systems to optimize performance and exceed KPIs, and delivering a positive customer experience in fast-paced environments. I thrive on collaboration with cross-functional teams and am committed to continuous improvement and delivering measurable results.

Kelly Abem

Project Manager, Data Analyst, Marketing Analyst, +2

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I'm a highly motivated professional with over 3 years of experience in telemarketing, cold calling, and customer service, including remote roles. I excel at managing high-volume inbound and outbound communications, resolving objections, and building strong client relationships through active listening and personalized solutions. I am adept at executing targeted campaigns, leveraging CRM systems to optimize performance and exceed KPIs, and delivering a positive customer experience in fast-paced environments. I thrive on collaboration with cross-functional teams and am committed to continuous improvement and delivering measurable results.…I'm a highly motivated professional with over 3 years of experience in telemarketing, cold calling, and customer service, including remote roles. I excel at managing high-volume inbound and outbound communications, resolving objections, and building strong client relationships through active listening and personalized solutions. I am adept at executing targeted campaigns, leveraging CRM systems to optimize performance and exceed KPIs, and delivering a positive customer experience in fast-paced environments. I thrive on collaboration with cross-functional teams and am committed to continuous improvement and delivering measurable results.

Available to hire

I’m a highly motivated professional with over 3 years of experience in telemarketing, cold calling, and customer service, including remote roles. I excel at managing high-volume inbound and outbound communications, resolving objections, and building strong client relationships through active listening and personalized solutions.

I am adept at executing targeted campaigns, leveraging CRM systems to optimize performance and exceed KPIs, and delivering a positive customer experience in fast-paced environments. I thrive on collaboration with cross-functional teams and am committed to continuous improvement and delivering measurable results.

Skills

CRM

Experience Level

CRM

Expert

Language

English

Advanced

Work Experience

Customer Service And Telemarketing Specialist at Premier Producers Group

March 1, 2025 - March 1, 2025

Handled over 400 incoming inquiries and outbound sales calls daily, delivering product information and resolving questions; maintained CRM records, built rapport through active listening, and contributed to higher retention and satisfaction.

Customer Service Agent at Rent To Own Services

July 1, 2024 - July 1, 2024

Provided frontline support, addressed inquiries, and resolved issues; consistently met service level agreements and maintained customer satisfaction above 80%; participated in training and continuous improvement initiatives.

IT Project Manager (Contract) at 7ven Oaks Limited

January 1, 2024 - January 1, 2024

Oversaw full project lifecycle for website development, implemented Agile methodologies to enhance efficiency, coordinated cross-functional teams, and delivered regular status updates; managed plans, schedules, and budgets; ensured alignment with organizational goals.