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I am Christine Nyakundi, an administrative assistant and customer service professional based in Cheltenham, UK, with over six years of experience supporting insurance and nonprofit organizations. I excel at handling inquiries, resolving issues, and coordinating cross-functional teams to improve customer experiences. I am proactive, organized, and comfortable working in fast-paced environments, using CRM systems to track data and collaborating with sales, marketing, and product teams to streamline processes and drive results.…I am Christine Nyakundi, an administrative assistant and customer service professional based in Cheltenham, UK, with over six years of experience supporting insurance and nonprofit organizations. I excel at handling inquiries, resolving issues, and coordinating cross-functional teams to improve customer experiences. I am proactive, organized, and comfortable working in fast-paced environments, using CRM systems to track data and collaborating with sales, marketing, and product teams to streamline processes and drive results.

Christine Nyakundi

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I am Christine Nyakundi, an administrative assistant and customer service professional based in Cheltenham, UK, with over six years of experience supporting insurance and nonprofit organizations. I excel at handling inquiries, resolving issues, and coordinating cross-functional teams to improve customer experiences. I am proactive, organized, and comfortable working in fast-paced environments, using CRM systems to track data and collaborating with sales, marketing, and product teams to streamline processes and drive results.…I am Christine Nyakundi, an administrative assistant and customer service professional based in Cheltenham, UK, with over six years of experience supporting insurance and nonprofit organizations. I excel at handling inquiries, resolving issues, and coordinating cross-functional teams to improve customer experiences. I am proactive, organized, and comfortable working in fast-paced environments, using CRM systems to track data and collaborating with sales, marketing, and product teams to streamline processes and drive results.

Available to hire

I am Christine Nyakundi, an administrative assistant and customer service professional based in Cheltenham, UK, with over six years of experience supporting insurance and nonprofit organizations. I excel at handling inquiries, resolving issues, and coordinating cross-functional teams to improve customer experiences.

I am proactive, organized, and comfortable working in fast-paced environments, using CRM systems to track data and collaborating with sales, marketing, and product teams to streamline processes and drive results.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Administrative Assistant at Likewise Insurance Agency

March 1, 2019 - October 28, 2025

Respond to customer inquiries via phone, email, chat, and in-person with professionalism and empathy. Process orders, returns, and exchanges in line with company policies. Resolve complaints efficiently to ensure customer satisfaction and retention. Maintain accurate records in CRM systems for tracking and analysis. Liaise with sales, marketing, and product teams to improve customer experience.

Customer Service Representative at Nuru International

December 31, 2023 - December 31, 2023

Handled customer queries across email, chat, and phone with a positive attitude. Managed order processing and ensured timely delivery. Maintained customer accounts and updated databases. Provided administrative support including scheduling, reporting, and database management.