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Hi, I’m Natalie Rodriguez Declet, a bilingual customer service professional with over three years of experience in client support, translation, quality assurance, and administrative roles. I’m known for clear communication, problem-solving, and a collaborative approach that helps teams reach high-quality results. I’m comfortable in fast-paced environments and I excel in localization, technical documentation, and workflow management. I enjoy improving processes and helping teams meet goals while delivering accurate, user-focused solutions.…Hi, I’m Natalie Rodriguez Declet, a bilingual customer service professional with over three years of experience in client support, translation, quality assurance, and administrative roles. I’m known for clear communication, problem-solving, and a collaborative approach that helps teams reach high-quality results. I’m comfortable in fast-paced environments and I excel in localization, technical documentation, and workflow management. I enjoy improving processes and helping teams meet goals while delivering accurate, user-focused solutions.

Natalie Rodriguez Declet

Content Creator, Illustrator, Designer, +5

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Hi, I’m Natalie Rodriguez Declet, a bilingual customer service professional with over three years of experience in client support, translation, quality assurance, and administrative roles. I’m known for clear communication, problem-solving, and a collaborative approach that helps teams reach high-quality results. I’m comfortable in fast-paced environments and I excel in localization, technical documentation, and workflow management. I enjoy improving processes and helping teams meet goals while delivering accurate, user-focused solutions.…Hi, I’m Natalie Rodriguez Declet, a bilingual customer service professional with over three years of experience in client support, translation, quality assurance, and administrative roles. I’m known for clear communication, problem-solving, and a collaborative approach that helps teams reach high-quality results. I’m comfortable in fast-paced environments and I excel in localization, technical documentation, and workflow management. I enjoy improving processes and helping teams meet goals while delivering accurate, user-focused solutions.

Available to hire

Hi, I’m Natalie Rodriguez Declet, a bilingual customer service professional with over three years of experience in client support, translation, quality assurance, and administrative roles. I’m known for clear communication, problem-solving, and a collaborative approach that helps teams reach high-quality results.
I’m comfortable in fast-paced environments and I excel in localization, technical documentation, and workflow management. I enjoy improving processes and helping teams meet goals while delivering accurate, user-focused solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Italian

Advanced

Work Experience

Data Annotator at Thoth AI - Remote freelance project

April 1, 2025 - April 1, 2025

Labeled video and photo content to support AI model training and enhance user experience.

Localization Quality Assurance (LQA) Tester at Studio – Milan, Italy

December 1, 2024 - December 1, 2024

Tested media and video games in LATAM Spanish, ensuring high-quality content through rigorous testing for accuracy, grammar, cultural relevance, and functionality. Collaborated with international teams and stakeholders to meet goals, showing clear communication, effective time management, and multitasking skills. Tracked bugs and maintained test documentation while providing solutions, enhancing quality checks and fostering an organized, process-driven workflow. Demonstrated meticulous attention to detail and problem-solving skills, ensuring content meets high standards.

Customer Service Representative at Internal Revenue Service – Guaynabo, Puerto Rico

February 1, 2022 - February 1, 2022

Provided bilingual customer support by handling inquiries over multiline phone systems, resolving issues with patience and professionalism, honing interpersonal and organizational skills. Enhanced customer satisfaction through effective, clear communication and consistency in support, demonstrating adaptability and efficiency. Managed high-volume customer interactions, providing accurate information while demonstrating patience, empathy, and strong communication skills. Used active listening to understand and resolve customer concerns, showing strong problem-solving abilities and customer relationship management, all while resolving escalations efficiently.

Data Annotator at Thoth AI

April 2, 2025 - April 2, 2025

Labelled video and photo content to support AI model training and enhance user experience. Assessed content quality based on established guidelines, applying strong attention to detail to ensure consistent and accurate annotations. Contributed to the development of machine learning systems by classifying ambiguous or low-quality content to train moderation algorithms.

Localization Quality Assurance (LQA) Tester at Keywords Studio

December 1, 2024 - December 1, 2024

Customer Service Representative at Internal Revenue Service

February 1, 2022 - February 1, 2022

Provided bilingual customer support by handling inquiries over online phone systems, resolving issues with patience and professionalism, honing interpersonal and organizational skills. Enhanced customer satisfaction through effective, clear communication and consistent support. Managed high-volume customer interactions, providing accurate information and demonstrating empathy and strong communication skills. Used active listening to understand and resolve customer concerns, showing strong problem-solving abilities and customer relationship management, while resolving escalations efficiently.