Language
English
Fluent
Work Experience
Customer Care Specialist at Lighthouse Florida Commerce
May 1, 2022 - October 28, 2025Assisted customers with inquiries and resolved issues efficiently. Managed customer accounts and updated information in the system. Provided product information and guided customers in decision-making. Handled inquiries via phone and email; resolved complaints by following procedures and guidelines. Maintained up-to-date knowledge of products and services offered by the company.
Crisis Counselor Volunteer at Samaritan House Inc
August 1, 2021 - October 28, 2025Provided emotional support to individuals facing crisis situations. Facilitated group discussions to promote sharing and coping strategies. Coordinated with community resources for client referrals and assistance.
Education
Bachelor of Science in Social Work at Old Dominion University
September 1, 2020 - May 1, 2022Associate of Science in Counseling/Social Work at Tidewater Community College
August 1, 2002 - September 1, 2005Qualifications
Certification in Drug Abuse and Counseling
January 11, 2030 - October 28, 2025Industry Experience
Healthcare, Education, Professional Services, Retail, Other
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