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Hi, I’m Milanjeet Singh Bhatia, a Customer Service Specialist with over 3 years of experience in high-volume call centers, B2B and B2C environments. I’m passionate about turning customer frustrations into solutions and continuously improving CSAT and NPS through thoughtful problem-solving and consistent follow-through. I’m proficient with CRM tools like Salesforce and Zendesk, adept at escalation management and root cause analysis, and enjoy training teammates on customer experience best practices. Outside of day-to-day support, I’ve contributed to QA improvements, streamlined workflows to reduce handling time, and helped teams deliver exceptional service that drives retention.…Hi, I’m Milanjeet Singh Bhatia, a Customer Service Specialist with over 3 years of experience in high-volume call centers, B2B and B2C environments. I’m passionate about turning customer frustrations into solutions and continuously improving CSAT and NPS through thoughtful problem-solving and consistent follow-through. I’m proficient with CRM tools like Salesforce and Zendesk, adept at escalation management and root cause analysis, and enjoy training teammates on customer experience best practices. Outside of day-to-day support, I’ve contributed to QA improvements, streamlined workflows to reduce handling time, and helped teams deliver exceptional service that drives retention.

Milanjeet Singh Bhatia

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Hi, I’m Milanjeet Singh Bhatia, a Customer Service Specialist with over 3 years of experience in high-volume call centers, B2B and B2C environments. I’m passionate about turning customer frustrations into solutions and continuously improving CSAT and NPS through thoughtful problem-solving and consistent follow-through. I’m proficient with CRM tools like Salesforce and Zendesk, adept at escalation management and root cause analysis, and enjoy training teammates on customer experience best practices. Outside of day-to-day support, I’ve contributed to QA improvements, streamlined workflows to reduce handling time, and helped teams deliver exceptional service that drives retention.…Hi, I’m Milanjeet Singh Bhatia, a Customer Service Specialist with over 3 years of experience in high-volume call centers, B2B and B2C environments. I’m passionate about turning customer frustrations into solutions and continuously improving CSAT and NPS through thoughtful problem-solving and consistent follow-through. I’m proficient with CRM tools like Salesforce and Zendesk, adept at escalation management and root cause analysis, and enjoy training teammates on customer experience best practices. Outside of day-to-day support, I’ve contributed to QA improvements, streamlined workflows to reduce handling time, and helped teams deliver exceptional service that drives retention.

Available to hire

Hi, I’m Milanjeet Singh Bhatia, a Customer Service Specialist with over 3 years of experience in high-volume call centers, B2B and B2C environments. I’m passionate about turning customer frustrations into solutions and continuously improving CSAT and NPS through thoughtful problem-solving and consistent follow-through.

I’m proficient with CRM tools like Salesforce and Zendesk, adept at escalation management and root cause analysis, and enjoy training teammates on customer experience best practices. Outside of day-to-day support, I’ve contributed to QA improvements, streamlined workflows to reduce handling time, and helped teams deliver exceptional service that drives retention.

Skills

Salesforce

Microsoft Excel

Microsoft Office

Experience Level

Salesforce

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

Work Experience

Customer Service Representative at Conduent

October 1, 2025 - October 1, 2025

Resolved 100+ customer inquiries daily across phone, email, and service requests with 95% first-contact resolution. Processed billing disputes, refunds, and account adjustments while ensuring compliance with financial and data security policies. Conducted transaction image reviews to detect discrepancies, contributing to QA standards. Consistently met SLAs and achieved 90%+ CSAT ratings.

Customer Service Representative at Travel Chapter

November 1, 2024 - November 1, 2024

Delivered end-to-end customer support via phone, email, and live chat, achieving 90%+ CSAT across 3 consecutive quarters. Implemented new customer service protocols, cutting average call wait time by 20%. Mentored and trained 5+ new team members on knowledge base use, CRM handling, and call resolution best practices. Consistently surpassed KPIs, including AHT and case resolution targets.

Customer Service Ambassador at Teleperformance

May 1, 2023 - May 1, 2023

Handled 60+ customer support cases daily, including escalations and technical troubleshooting for B2B clients. Delivered knowledge base–driven resolutions to maintain compliance and speed of service. Maintained accurate CRM records in Salesforce and Excel to support case tracking and escalation management.

Portfolio Manager at Stock O Learn

August 1, 2022 - August 1, 2022

Advised clients on financial strategies, balancing risk management and customer relationship management. Conducted data analysis and market research to drive customer-focused portfolio adjustments. Built long-term client trust through proactive communication and performance transparency.