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I am a customer service professional with 4+ years’ experience in New Zealand, specialising in client support, conflict resolution, and CRM systems. I thrive in high-volume environments, handling complex queries through phone, email, and live chat, processing orders and refunds, and collaborating across teams to improve service delivery. I’m excited to contribute to a customer-focused organisation with strong communication and problem-solving skills.…I am a customer service professional with 4+ years’ experience in New Zealand, specialising in client support, conflict resolution, and CRM systems. I thrive in high-volume environments, handling complex queries through phone, email, and live chat, processing orders and refunds, and collaborating across teams to improve service delivery. I’m excited to contribute to a customer-focused organisation with strong communication and problem-solving skills.

VIGNESWARI JOTHI

Content Creator, Social Media Manager, Copywriter, +7

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I am a customer service professional with 4+ years’ experience in New Zealand, specialising in client support, conflict resolution, and CRM systems. I thrive in high-volume environments, handling complex queries through phone, email, and live chat, processing orders and refunds, and collaborating across teams to improve service delivery. I’m excited to contribute to a customer-focused organisation with strong communication and problem-solving skills.…I am a customer service professional with 4+ years’ experience in New Zealand, specialising in client support, conflict resolution, and CRM systems. I thrive in high-volume environments, handling complex queries through phone, email, and live chat, processing orders and refunds, and collaborating across teams to improve service delivery. I’m excited to contribute to a customer-focused organisation with strong communication and problem-solving skills.

Available to hire

I am a customer service professional with 4+ years’ experience in New Zealand, specialising in client support, conflict resolution, and CRM systems.

I thrive in high-volume environments, handling complex queries through phone, email, and live chat, processing orders and refunds, and collaborating across teams to improve service delivery. I’m excited to contribute to a customer-focused organisation with strong communication and problem-solving skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Customer Service Officer at ProbCX Limited

August 1, 2025 - August 1, 2025

Resolved customer queries via phone, email, and SMS with high satisfaction scores. Processed orders, refunds, and redeliveries; ensured accurate data updates. Collaborated with internal teams to resolve escalated issues. Consistently met KPIs including response time and quality standards. Suggested improvements to internal procedures, enhancing team efficiency.

Receptionist at Rose Bank Medical Center

May 1, 2024 - May 1, 2024

Greeted and assisted patients at the front desk, ensuring a welcoming environment. Managed phone calls, appointments, and patient inquiries with professionalism. Handled administrative tasks such as filing, data entry, and maintaining patient records. Supported medical staff with daily operations and coordinated patient flow efficiently.

Customer Service Officer at SG Fleet Limited

December 1, 2023 - December 1, 2023

Handled vehicle-related customer inquiries and compliance documentation. Managed fleet inventory and processed fuel card orders. Monitored service records and ensured certification compliance.

Assistant Administrator at Inland Revenue (IRD)

November 1, 2022 - November 1, 2022

Supported the public with tax inquiries via phone and web. Updated customer information and handled confidential files. Responded to web messages while ensuring privacy compliance.

Administrator at Ansari Consulting & Project Management Ltd

November 1, 2018 - November 1, 2018

Managed PAYE, invoicing, and payroll. Coordinated meetings, prepared minutes, and managed office supplies. Supported website updates and client communication.