Available to hire
Hello, I’m Enrique Martin Gurtner Lövig, an IT professional with 18 years of experience delivering service delivery, project coordination, customer support, and technical operations. I have a strong background in Incident and Change Management, Agile methodologies, and cross-functional team leadership, consistently solving problems and delivering results in global, fast-paced environments.
I’m passionate about turning complex challenges into practical improvements across ITSM, automation, CRM, and cloud deployments. I enjoy mentoring teammates, aligning stakeholder goals with actionable plans, and helping organizations move forward with disciplined processes and measurable outcomes.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
German
Advanced
Italian
Beginner
Work Experience
Senior Associate Customer Service Agent at Kyndryl
July 1, 2024 - October 29, 2025Senior Associate Customer Service Agent for the WPP account. Primary and secondary point of contact to resolve inquiries, complaints, and service issues with professionalism and efficiency. Provides multi-channel support, handles complex situations, collaborates with internal teams, maintains detailed CRM records, identifies patterns in customer feedback to suggest service improvements, mentors junior team members, and ensures compliance with company policies during interactions.
Product Owner at Velostream / Vidgo
December 1, 2023 - December 1, 2023Custodian of product vision, ensuring team alignment and progress toward objectives. Managed a diverse team of 10 developers across Europe, South America, and Central America. Oversaw backlog management and served as a key stakeholder liaison.
Project Manager at Crowdvac / Vidgo
June 1, 2023 - June 1, 2023Led a team of 10 developers across multiple continents for live video streaming projects in the Media & Entertainment industry. Managed resource allocation, project planning, quality assurance, and risk management, while guiding the team and coordinating with stakeholders. Technologies included PHP, Laravel, Python, Vue.js, and WordPress.
M&E Management Iteration Manager at IBM/Kyndryl
August 1, 2022 - August 1, 2022Fulfilling roles as Scrum Master, Agile Champion, and Team Leader. Facilitated workload balance and project management tasks, orchestrated project assignments, dispatching, incident & change management, and acted as the primary client focal point.
SMI Enterprise Automations Administrator at IBM
June 1, 2020 - June 1, 2020Administered Tivoli Monitoring Automation, Blue Care Automation, and BigFix, ensuring smooth operation and upgrade deployments. Managed change and incident management processes, contributing to operational efficiency.
IT System Administrator (Windows/Bigfix) at IBM
March 1, 2019 - March 1, 2019Contributed to incident resolution and cloud platform deployments, as well as server build and decommissioning processes within Windows Server environments. Led the patch management team, overseeing scheduling of patch deployments, reporting, and remediation efforts.
Dispatcher Expert (Team Leader) at IBM
December 1, 2012 - December 1, 2012Software Distribution Team Lead, client communication, and service delivery excellence. Demonstrated proficiency in problem-solving, workload management, and staff balance.
Software Distribution Team Coordinator at IBM
June 1, 2009 - June 1, 2009Team workload management, client focal point of contact, reporting, and incident escalation.
IT Specialist at Adecco Specialties / IBM
July 1, 2008 - July 1, 2008Software Distribution Specialist, SCCM 2007/2012, Tivoli Software Platform Management, Altiris Console, BigFix Console.
Project Manager at Crowdvac / Vidgo
August 1, 2022 - June 1, 2023Managed projects in the Media & Entertainment sector (live streaming). Led a global development team working with PHP, Laravel, Python, Vue.js, WordPress. Oversaw planning, resource allocation, QA, and risk management. Ensured delivery quality and team performance.
M&E Management Iteration Manager at IBM / Kyndryl
June 1, 2020 - August 1, 2022Served as Scrum Master and Agile Champion. Coordinated workload, sprint execution, and team activities. Managed incident and change processes. Acted as primary client focal point.
SMI Enterprise Automations Administrator at IBM
March 1, 2019 - June 1, 2020Administered Tivoli Monitoring Automation, BlueCare Automation, and BigFix. Supported automation operations, upgrades, and deployments. Ensured stability through incident and change management.
IT System Administrator (Windows / BigFix) at IBM
December 1, 2012 - March 1, 2019Resolved incidents and supported cloud platform deployments. Performed server builds and decommissioning. Led Patch Management team (scheduling, reporting, remediation). Ensured compliance with security and operational standards.
Dispatcher Expert (Team Leader) at IBM
June 1, 2009 - December 1, 2012Led Software Distribution team and ensured service quality. Managed communication, workload distribution, and escalations. Improved team performance through process optimization.
Software Distribution Team Coordinator at IBM
July 1, 2008 - June 1, 2009Coordinated team workload and task distribution. Served as client focal point for reporting and escalation.
IT Specialist at Adecco Specialties / IBM
December 1, 2007 - July 1, 2008Software Distribution Specialist (SCCM, Tivoli, Altiris, BigFix). Supported deployment and platform management.
Education
Chemical Technician at Instituto Hölters Schule, Argentina
January 11, 2030 - October 29, 2025Chemical Technician at Instituto Hölters Schule
January 11, 2030 - February 4, 2026Qualifications
Accelerate Agentic AI - Skilled
January 11, 2030 - October 29, 2025Agentic AI Deal Ready - Proficient
January 11, 2030 - October 29, 2025Agentic AI Solution Architecture - Proficient
January 11, 2030 - October 29, 2025Talking to AI: Prompt Engineering for Project Managers
January 11, 2030 - October 29, 2025Generative AI Overview for Project Managers
January 11, 2030 - October 29, 2025ITIL 4 Foundation
January 11, 2030 - October 29, 2025Microsoft 365 Certified: Fundamentals
January 11, 2030 - October 29, 2025GenAI for Executives & Business Leaders
January 11, 2030 - October 29, 2025Certified ScrumMaster® (CSM®)
January 11, 2030 - October 29, 2025ScienceLogic Certified Professional
January 11, 2030 - October 29, 2025IBM Explorer Project Manager
January 11, 2030 - October 29, 2025IBM Agile Achiever
January 11, 2030 - October 29, 2025IBM Automation: Compass
January 11, 2030 - October 29, 2025ITIL 4 Foundation
January 11, 2030 - February 4, 2026Microsoft 365 Fundamentals
January 11, 2030 - February 4, 2026GenAI for Executives & Business Leaders
January 11, 2030 - February 4, 2026Certified ScrumMaster (CSM)
January 11, 2030 - February 4, 2026ScienceLogic Certified Professional
January 11, 2030 - February 4, 2026IBM Explorer Project Manager
January 11, 2030 - February 4, 2026IBM Agile Achiever
January 11, 2030 - February 4, 2026IBM Automation: Compass
January 11, 2030 - February 4, 2026Industry Experience
Software & Internet, Media & Entertainment, Professional Services
Skills
See more
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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