Available to hire
Hello! I’m Hisham Ekram, a multilingual language professional with extensive experience in translation, teaching, and customer service. I’ve online-taught Arabic, translated between Arabic-English-Greek, and supported diverse teams with clear communication and practical language solutions. I enjoy turning complex ideas into accessible language and helping people connect across cultures.
In my spare time I love music composition, reading, and exploring new languages. I’m always eager to learn new tools and techniques to improve cross-cultural communication and collaboration.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
French
Intermediate
Greek, Modern
Advanced
Work Experience
Arabic Teacher (Online)
October 1, 2016 - October 29, 2025Delivers online Arabic lessons to learners.
Help Desk Agent, Microsoft Technical Support at Microsoft
May 2, 2019 - May 2, 2019Handled technical issues for Windows OS and Office; communicated with customers by phone and email.
Interpreter and Cultural Mediator (Arabic) at Aris Mobile Unit (Volos)
September 30, 2018 - September 30, 2018Interpreted questions from social workers and psychologists from Greek to Arabic and responses from Arabic to Greek.
Online Translator and Teacher at IGI Realestate
September 30, 2017 - September 30, 2017Provided online translation and teaching services.
Senior Customer Service Representative
December 31, 2012 - December 31, 2012Handled customer inquiries and complaints; managed escalation and follow-up.
Technical Writer and Web Coordinator at Net-signature (Internet solutions company)
October 31, 2011 - October 31, 2011Translated websites (Arabic <-> English); reviewed project documents; performed web administration.
Owner at Maestro Multimedia Store
December 31, 2009 - December 31, 2009Owner of Maestro Multimedia Store.
ATM Department at HSBC Bank Egypt
June 30, 2008 - June 30, 2008Maintained ATMs vaults, performed daily cash balancing, refilled spare cassettes, verified cash balances, and prepared surpluses/shortages reports.
Cash Operations at Uniteller (Sharm El Sheikh Branch)
December 31, 2006 - December 31, 2006Processed cash transactions; ensured cash balancing; verified vouchers and customer payments.
Translator / Course Instructor at Management and Technology Institute
November 30, 2002 - November 30, 2002Translating and delivering courses in managerial, leadership, negotiation, personal development, and communication skills.
Foreign Procurement Assistant at ABB ACON (Asia Brown Bovari)
March 31, 2001 - March 31, 2001Reviewed supplier invoices; direct contact with suppliers and their agents.
Internal Auditor at Arab Contractors
June 30, 2000 - June 30, 2000Reviewed subcontractors' progress, audited financial statements and payment requisitions; approved invoices.
Arabic Teacher (Online Lessons)
October 1, 2016 - October 29, 2025Teach Arabic online, develop lessons and teaching materials, and interact with online students.
Help Desk Agent (Microsoft Technical Support) at Microsoft
May 2, 2019 - May 2, 2019Handle technical issues related to Windows operating system and Office; communicate with customers via phone and email.
Interpreter and Cultural Mediator (Arabic) at ARIS Mobile Unit, Volos
September 30, 2018 - September 30, 2018Interpreting social workers' and psychologists' questions from Greek to Arabic for refugees, and translating answers from Arabic to Greek.
Online Translator-Teacher at IGI Realestate F
September 30, 2017 - September 30, 2017Online translation and teaching related to real estate content.
Senior Customer Service Representative at Net-signature (Internet solutions company)
December 31, 2012 - December 31, 2012Responsible for receiving and handling customer complaints and requests; handover process.
Cashier / Teller at Uniteller (Sharm El Sheikh Branch)
December 31, 2006 - December 31, 2006Receive and process cash transactions; ensure balance accuracy and proper documentation.
Translator/Trainer at Arab Contractors
November 1, 2002 - November 1, 2002Translating and delivering courses on managerial skills, leadership, negotiation, personal development, communication, and decision making.
Foreign Procurement at ABB ACON / Arab Contractors
March 31, 2001 - March 31, 2001Review invoices from foreign suppliers and maintain liaison with suppliers and agents.
Arabic Teacher (Online Lessons) at Self-employed / Online
October 1, 2016 - PresentDeliver online Arabic lessons, develop curricula, and manage scheduling and communications with students.
Technical Support Help Desk Agent at Microsoft Technical Support
October 1, 2018 - May 1, 2019Handled technical issues related to Windows OS and Office; communicated with customers via phone and email.
Interpreter and Cultural Mediator at ARSIS Mobile Unit (Volos)
October 1, 2017 - September 1, 2018Translated questions of social workers and psychologists from Greek to Arabic for refugees and translated answers from Arabic to Greek.
Online Translator-Teacher at IGI Real Estate
June 1, 2014 - September 1, 2017Translated and taught online content related to real estate; provided translation services for real estate materials.
Senior Customer Service Representative at IGI Real Estate
February 1, 2012 - December 1, 2012Handled customer complaints and requests; oversaw handover processes.
Technical Writer and Web Coordinator at Net-signature (Internet solutions company)
January 1, 2010 - October 1, 2011Translated and reviewed websites (Arabic to English and vice versa), including terms and conditions, privacy policy, homepages, and about us; web administration.
Owner at Maestro Multimedia Store
July 1, 2008 - December 1, 2009Owner and operator of a multimedia store; managed sales and services.
ATM Department at HSBC Bank Egypt
January 1, 2007 - June 1, 2008Held ATM vaults, participated in daily ATM balancing, refilled spare cassettes, verified cash balances, prepared cash surplus/shortage reports, and retrieved retained cards.
Uniteller at Sharm El Sheikh Branch
June 1, 2004 - December 1, 2006Processed foreign currency cash transactions, ensured cash balancing, verified vouchers, scanned currency notes, issued cashier orders, and handled telex transfers and check collections.
Foreign Procurement Department at Asia Brown Boveri (ABB ACON)
June 1, 2000 - March 1, 2001Reviewed invoices from foreign suppliers; direct contact with suppliers abroad and their agents.
Internal Auditor at Arab Contractors
November 1, 1999 - June 1, 2000Reviewed subcontractor progress reports; audited financial statements and payment requisitions; approved invoices; settled transportation and medical invoices.
Translator/Instructor at Arab Contractors (Management and Technology Institute)
November 1, 2001 - November 1, 2002Translating and delivering courses in managerial skills, leadership, negotiation, personal development, communication, and decision making.
Technical Support Help Desk Agent at Microsoft
October 2, 2018 - May 2, 2019Handle technical issues related to Windows OS and Office, troubleshoot, guide customers by phone and email, document issues, and escalate as needed.
Interpreter and Cultural Mediator (Arabic) at Arsis Mobile Unit (Volos)
October 1, 2017 - September 30, 2018Translate questions from Greek to Arabic for refugees and translate answers from Arabic to Greek; act as cultural mediator.
Technical Writer and Web Coordinator at Net-signature
January 1, 2010 - October 31, 2011Translate and review websites (Arabic-English), including terms and policies; perform web administration tasks.
Cash Handling and Banking Clerk at Uniteller (Sharm El Sheikh Branch)
June 1, 2004 - December 31, 2006Processed cash transactions, ensured balance accuracy, verified checks, and issued cashier orders/demand drafts.
Foreign Procurement Officer at Asia Brown Boivari (ABB ACON)
June 1, 2000 - March 31, 2001Review invoices from foreign suppliers and maintain direct contact with suppliers and their agents.
Internal Auditor at Internal Audit Department
November 1, 1999 - June 30, 2000Review and revise subcontractors’ progress reports; audit financial statements and payment requisitions; approve invoices; settle allowances.
Translator/Instructor at Arab Contractors Management and Technology Institute
November 1, 2001 - November 30, 2002Translating and delivering courses in managerial skills, leadership, negotiation, personal development, communication, and decision making.
Education
Bachelor of Translation (Major: English Language) at Higher Institute of Languages, Cairo, Egypt
January 11, 2030 - January 1, 1999High School at Sun Rise Language School, Cairo, Egypt
January 11, 2030 - January 1, 1995Bachelor of Translation at Higher Institute of Languages, Cairo, Egypt
January 11, 2030 - January 1, 1999High School at Sun Rise Language School, Cairo, Egypt
January 11, 2030 - January 1, 1995Bachelor of Translation at Higher Institute of Languages, Cairo, Egypt
January 11, 2030 - January 1, 1999High School at Sun Rise Language School, Cairo, Egypt
January 11, 2030 - January 1, 1995Bachelor of Translation at Higher Institute of Languages, Cairo, Egypt
January 11, 2030 - January 1, 1999High School Diploma at Sun Rise Language School, Cairo, Egypt
January 11, 2030 - January 1, 1995Qualifications
Bachelor of Translation
January 11, 2030 - January 1, 1999High School Diploma
January 11, 2030 - January 1, 1995Bachelor of Translation
January 11, 2030 - January 6, 2026High School Diploma
January 11, 2030 - January 6, 2026Managerial Skills
November 1, 2001 - November 30, 2002Leadership Skills
November 1, 2001 - November 30, 2002Negotiation Skills
November 1, 2001 - November 30, 2002Personal Development
November 1, 2001 - November 30, 2002Communication
November 1, 2001 - November 30, 2002Decision Making
November 1, 2001 - November 30, 2002Industry Experience
Education, Financial Services, Real Estate & Construction, Professional Services, Media & Entertainment, Software & Internet, Government, Healthcare
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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