Presales and technical support for customers in service, craftsmanship, and sales sectors; independent technical consulting and solution development; close collaboration with development, quality assurance, and sales; building and maintaining the knowledge base to optimize internal processes; troubleshooting IT challenges in production environments; handling and resolving support inquiries from employees via the service ticket system; documenting all provided support services; installation and configuration of hardware and software components to ensure optimal system functionality; remote maintenance of technical devices as part of IT services.

Boiler Operator, Clerk at ANIS-ANregiomed-Instruclean-Services GmbH

May 1, 2023 - May 1, 2023

Comprehensive technical and commercial management of facilities, including operation of boiler, cooling, and ventilation systems; maintenance, troubleshooting, and repairs; implementation of safety and accident prevention measures, including water sample analysis; coordination of maintenance schedules and repair services; participation in on-call duty and acquisition of additional services; efficiency improvements through cost optimization and resource management.

Machine Operator / Shift Supervisor at Schwarzkopf, Wassertrüdingen

December 1, 2015 - December 1, 2015

Led the department, responsible for onboarding and supervising employees as well as shift planning; optimized product quality and ensured stable processes; setup, maintenance, and repair of production equipment; performed independent quality control and monitoring of manufacturing processes; certified to operate cranes and forklift trucks, including vehicles up to 3.5 tons.