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Hello! I’m a customer service and technical support professional with a knack for turning complex tech into clear, actionable solutions. I excel at delivering prompt, tech-enabled help that keeps customers satisfied and builds lasting loyalty. I thrive in remote environments, collaborating with cross-functional teams to align software solutions with user needs and drive positive outcomes. In my career, I’ve led initiatives from requirements gathering and UAT to training material development and solution deployment. I’m committed to empowering clients, mentoring colleagues, and continuously improving processes to deliver great experiences and measurable results.…Hello! I’m a customer service and technical support professional with a knack for turning complex tech into clear, actionable solutions. I excel at delivering prompt, tech-enabled help that keeps customers satisfied and builds lasting loyalty. I thrive in remote environments, collaborating with cross-functional teams to align software solutions with user needs and drive positive outcomes. In my career, I’ve led initiatives from requirements gathering and UAT to training material development and solution deployment. I’m committed to empowering clients, mentoring colleagues, and continuously improving processes to deliver great experiences and measurable results.

Helen Omolayo Osadunmi

Project Manager, Web Developer, Front-End Developer, +2

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Hello! I’m a customer service and technical support professional with a knack for turning complex tech into clear, actionable solutions. I excel at delivering prompt, tech-enabled help that keeps customers satisfied and builds lasting loyalty. I thrive in remote environments, collaborating with cross-functional teams to align software solutions with user needs and drive positive outcomes. In my career, I’ve led initiatives from requirements gathering and UAT to training material development and solution deployment. I’m committed to empowering clients, mentoring colleagues, and continuously improving processes to deliver great experiences and measurable results.…Hello! I’m a customer service and technical support professional with a knack for turning complex tech into clear, actionable solutions. I excel at delivering prompt, tech-enabled help that keeps customers satisfied and builds lasting loyalty. I thrive in remote environments, collaborating with cross-functional teams to align software solutions with user needs and drive positive outcomes. In my career, I’ve led initiatives from requirements gathering and UAT to training material development and solution deployment. I’m committed to empowering clients, mentoring colleagues, and continuously improving processes to deliver great experiences and measurable results.

Available to hire

Hello! I’m a customer service and technical support professional with a knack for turning complex tech into clear, actionable solutions. I excel at delivering prompt, tech-enabled help that keeps customers satisfied and builds lasting loyalty. I thrive in remote environments, collaborating with cross-functional teams to align software solutions with user needs and drive positive outcomes.

In my career, I’ve led initiatives from requirements gathering and UAT to training material development and solution deployment. I’m committed to empowering clients, mentoring colleagues, and continuously improving processes to deliver great experiences and measurable results.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Technical Customer Representative at PrimeXpert IT

December 1, 2024 - October 29, 2025

Provide SharePoint configuration and support for B2B clients. Defined and documented client business requirements, aligning software solutions with user needs. Enhanced customer retention through prompt technical resolution and collaboration.

Business System Analyst & Customer Rep at CodeSquad LLC Ilorin Kwara

November 30, 2024 - November 30, 2024

Initiated sales conversations, introducing customers to new products and services, leading to a 15% increase in upsell conversions. Utilized remote tools to communicate with global customers across different time zones. Conducted follow-up calls and emails to ensure customer satisfaction post-service, fostering long-term loyalty. Managed client-specific engagements including requirements gathering, analysis, and project initiation through solution implementation. Collaborated with developers and clients to ensure requirements were interpreted and implemented through validation sessions or workshops. Conducted system and user acceptance testing. Developed and updated training materials and delivery to support solutions delivered to clients.

Program Manager at Kuagi Resources | Kuagi Women 4 Tech

October 20, 2024 - October 20, 2024

Program Development and Execution Design, plan, and implement programs that support women in tech, aligning initiatives with the organization’s mission to provide career development and technical skill-building opportunities for over 500 members. Community Engagement and Outreach: foster partnerships with local and international organizations, universities, and tech companies to build a supportive network and expand resources available to women in tech. Event and Workshop Coordination: organize and coordinate workshops, mentorship sessions, and networking events that empower women, including both in-person and virtual events that engage and educate the community.