I’m a Change Management professional with ITIL v3 certification and more than two decades of experience driving IT process improvements, asset management, and vendor coordination across hospitality, financial services, and telecom sectors. I value an unpretentious, team-oriented management style and focus on practical, collaborative solutions that balance business needs with risk and compliance. Whether leading IT asset lifecycles, coordinating CAB activities, or developing training materials for organizational changes, I bring a calm, communicative approach and a commitment to delivering measurable outcomes. I’m eager to connect with teams and stakeholders to plan, execute, and sustain successful change initiatives.

Charlotte Alicia Clarke

I’m a Change Management professional with ITIL v3 certification and more than two decades of experience driving IT process improvements, asset management, and vendor coordination across hospitality, financial services, and telecom sectors. I value an unpretentious, team-oriented management style and focus on practical, collaborative solutions that balance business needs with risk and compliance. Whether leading IT asset lifecycles, coordinating CAB activities, or developing training materials for organizational changes, I bring a calm, communicative approach and a commitment to delivering measurable outcomes. I’m eager to connect with teams and stakeholders to plan, execute, and sustain successful change initiatives.

Available to hire

I’m a Change Management professional with ITIL v3 certification and more than two decades of experience driving IT process improvements, asset management, and vendor coordination across hospitality, financial services, and telecom sectors. I value an unpretentious, team-oriented management style and focus on practical, collaborative solutions that balance business needs with risk and compliance.

Whether leading IT asset lifecycles, coordinating CAB activities, or developing training materials for organizational changes, I bring a calm, communicative approach and a commitment to delivering measurable outcomes. I’m eager to connect with teams and stakeholders to plan, execute, and sustain successful change initiatives.

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Experience Level

Intermediate

Language

English
Fluent

Work Experience

Production Assistant and Project Manager at Unconventional Coach LLC (Part-time)
September 1, 2024 - October 29, 2025
Responsibilities included resource and budgetary planning, vendor relationship building, and administrative support. supported cross-functional teams and helped coordinate schedules and deliverables for ongoing projects.
IT Process and Change Manager at Wyndham Hotel and Resorts, Parsippany, NJ
June 30, 2024 - June 30, 2024
Managed IT change queue and quality, delivered weekly CAB meetings with IT teams, produced monthly metrics, and collaborated with Compliance to ensure clean audits. Built strong relationships with stakeholders, tracked and managed the full IT asset lifecycle across multiple business units, and developed training materials to support organizational changes. Oversaw IT Security changes within a shared services setup of 4 business units.
IT Procurement Manager at Deutsche Bank, Parsippany, NJ
June 30, 2011 - June 30, 2011
Developed strong supplier relationships, tracked the IT asset lifecycle from procurement to retirement, negotiated competitive pricing and delivery schedules, evaluated quotes, and ensured alignment with corporate policies. Conducted asset audits and reconciliations to maintain data accuracy and regulatory compliance, coordinating with Finance and IT teams for budget and policy adherence.
IT Change, Production Support, and Project Manager at IBM, Piscataway, NJ
June 30, 2007 - June 30, 2007
Coordinated AT&T application IDs across the US, India, and Canada; implemented change strategies and identified areas for improvement. Provided 24x7 application support, organized post-change reviews, developed Service Action Plans, and escalated/resolved IT service issues.
Production Support, Disaster Recovery at AT&T, Piscataway, NJ
June 30, 1999 - June 30, 1999
Resolved network system problems reported via hotline, oversaw incident response efforts, and implemented and tested Disaster Recovery Protocols.

Education

Bachelor of Science: Education at The College of New Jersey
January 11, 2030 - October 29, 2025

Qualifications

ITIL v3 Certification
November 1, 1999 - October 29, 2025
ITIL -Information Technology Infrastructure Library

Industry Experience

Software & Internet, Financial Services, Professional Services, Telecommunications, Travel & Hospitality

Experience Level

Intermediate

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