I’m Anushka Broker, a customer success and sales professional with a track record of managing both high-touch enterprise accounts and a large volume of smaller customers (550+). I thrive in onboarding, coaching, product adoption, retention, and identifying expansion opportunities. I’ve served as a bridge between Product and Customer Success to resolve technical issues quickly, and I enjoy helping teammates learn and grow through hands-on training. I’m a fast learner, collaborative team player, and always up for a challenge. Outside of work, I’ve developed strong communication skills through a Speech and Drama course and AM open to opportunities that blend customer success, sales development, and content strategy to drive value for clients and teams.

Anushka Broker

I’m Anushka Broker, a customer success and sales professional with a track record of managing both high-touch enterprise accounts and a large volume of smaller customers (550+). I thrive in onboarding, coaching, product adoption, retention, and identifying expansion opportunities. I’ve served as a bridge between Product and Customer Success to resolve technical issues quickly, and I enjoy helping teammates learn and grow through hands-on training. I’m a fast learner, collaborative team player, and always up for a challenge. Outside of work, I’ve developed strong communication skills through a Speech and Drama course and AM open to opportunities that blend customer success, sales development, and content strategy to drive value for clients and teams.

Available to hire

I’m Anushka Broker, a customer success and sales professional with a track record of managing both high-touch enterprise accounts and a large volume of smaller customers (550+). I thrive in onboarding, coaching, product adoption, retention, and identifying expansion opportunities. I’ve served as a bridge between Product and Customer Success to resolve technical issues quickly, and I enjoy helping teammates learn and grow through hands-on training. I’m a fast learner, collaborative team player, and always up for a challenge.

Outside of work, I’ve developed strong communication skills through a Speech and Drama course and AM open to opportunities that blend customer success, sales development, and content strategy to drive value for clients and teams.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate

Language

English
Fluent
French
Intermediate
Spanish; Castilian
Beginner

Work Experience

Customer Success Manager at Rock Content
August 1, 2024 - August 1, 2024
Managed and worked with diverse portfolios, including a mix of high-touch enterprise accounts and a large volume of smaller accounts (550+). Onboarding, coaching, customer retention, product adoption, and exploring expansion/upsell opportunities. Acted as liaison between Product and Customer Success to resolve questions and track issues; contributed to product training for new hires.
Customer Success Manager at TouchBistro
March 1, 2024 - October 29, 2025
Manage a portfolio of ~20 high-value corporate clients (50–60 venues). Drive customer adoption of the POS system, lead migrations to the cloud platform, and collaborate cross-functionally with Technical Support, Product, and Engineering to deliver tailored solutions and resolve complex challenges.
Customer Success Manager / Account Management at HomeStars
May 1, 2022 - May 1, 2022
Managed existing accounts (550+) with focus on onboarding, coaching, retention, product adoption, and upsell opportunities. Built solid rapport to understand client goals, conducted regular business reviews, and achieved above-target retention; received Growth Leader award at RKO.
Sales Development Representative at LevelJump Software
November 1, 2019 - November 1, 2019
Used LinkedIn Sales Navigator to research companies and their sales heads; reached out to prospects explaining the product (sales training software) and scheduled demos with the Director of Sales.
Business Development Executive at Bharti AXA General Insurance Co. Ltd.
November 1, 2019 - November 1, 2019
Handled all corporate line products as part of the SME Agency; managed over 25 intermediaries and brokers; contributed to major new client wins that supported monthly targets.

Education

Bachelor of Business Administration at Amity Global Business School
January 1, 2014 - January 1, 2017

Qualifications

Post Grad Certificate - Marketing Management
January 11, 2030 - October 29, 2025
Post Grad Certificate - Content Strategy
January 11, 2030 - October 29, 2025

Industry Experience

Software & Internet, Retail, Financial Services, Professional Services, Media & Entertainment

Experience Level

Expert
Expert
Expert
Expert
Intermediate

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