Available to hire
Hi, I’m Michael Cheng, a software engineer with 3+ years of experience in product support and full-stack development. I enjoy solving customer issues and finding practical solutions.
I excel at bridging gaps between customers, sales, and engineering teams to ensure accurate investigation progress and a smooth path to resolution.
Skills
Work Experience
Software Engineer at Sitecore
March 1, 2025 - March 1, 2025Provided Sitecore, ASP.NET, JavaScript, and Microsoft Azure technical support for L1 and L2 incidents for a vast number of customers with customized solutions. Developed Sitecore patches and diagnostic assemblies to debug and speed up resolution of complex issues with Sitecore products. Worked closely with product, sales, and escalation management during highly escalated tickets to ensure clear understanding of investigation progress for all parties
Full-Stack Software Developer Intern at RVezy
August 1, 2021 - August 1, 2021Implemented scheduled and event-driven email and push notifications for renters and owners using ASP.NET. Developed RV inspection form viewing and download feature with Angular to streamline workflow for insurance and claims teams
Software Developer in Test Intern at RideCo
April 1, 2021 - April 1, 2021Improved automated driver simulation in Python using open-source mapping alternate routes. Performed manual tests on complex route matching systems
Education
Bachelor of Applied Science (B.A.Sc.) in Mechatronics Engineering at University of Waterloo
January 11, 2030 - October 29, 2025Qualifications
Industry Experience
Software & Internet
Skills
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