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I am a customer-focused Technical Support and Billing Specialist with 6+ years of experience delivering Tier 1 and Tier 2 IT support, telecom troubleshooting, and financial operations. I excel at diagnosing hardware, software, and network issues, and I pride myself on delivering clear guidance across phone, chat, and ticketing channels. I’m proficient with ServiceNow, Salesforce, Zendesk, and QuickBooks, and I’ve consistently maintained customer satisfaction ratings above 95% while collaborating with cross-functional teams to drive process improvements.…I am a customer-focused Technical Support and Billing Specialist with 6+ years of experience delivering Tier 1 and Tier 2 IT support, telecom troubleshooting, and financial operations. I excel at diagnosing hardware, software, and network issues, and I pride myself on delivering clear guidance across phone, chat, and ticketing channels. I’m proficient with ServiceNow, Salesforce, Zendesk, and QuickBooks, and I’ve consistently maintained customer satisfaction ratings above 95% while collaborating with cross-functional teams to drive process improvements.

Radhika Tagare

Full Stack Developer, Back-End Developer, Front-End Developer, +2

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I am a customer-focused Technical Support and Billing Specialist with 6+ years of experience delivering Tier 1 and Tier 2 IT support, telecom troubleshooting, and financial operations. I excel at diagnosing hardware, software, and network issues, and I pride myself on delivering clear guidance across phone, chat, and ticketing channels. I’m proficient with ServiceNow, Salesforce, Zendesk, and QuickBooks, and I’ve consistently maintained customer satisfaction ratings above 95% while collaborating with cross-functional teams to drive process improvements.…I am a customer-focused Technical Support and Billing Specialist with 6+ years of experience delivering Tier 1 and Tier 2 IT support, telecom troubleshooting, and financial operations. I excel at diagnosing hardware, software, and network issues, and I pride myself on delivering clear guidance across phone, chat, and ticketing channels. I’m proficient with ServiceNow, Salesforce, Zendesk, and QuickBooks, and I’ve consistently maintained customer satisfaction ratings above 95% while collaborating with cross-functional teams to drive process improvements.

Available to hire

I am a customer-focused Technical Support and Billing Specialist with 6+ years of experience delivering Tier 1 and Tier 2 IT support, telecom troubleshooting, and financial operations.

I excel at diagnosing hardware, software, and network issues, and I pride myself on delivering clear guidance across phone, chat, and ticketing channels. I’m proficient with ServiceNow, Salesforce, Zendesk, and QuickBooks, and I’ve consistently maintained customer satisfaction ratings above 95% while collaborating with cross-functional teams to drive process improvements.

Skills

Microsoft Office

Salesforce

Active Directory

Experience Level

Microsoft Office

Expert

Salesforce

Expert

Active Directory

Intermediate

Work Experience

Customer Support Associate (Tier 1 & Tier 2) at Tech Mahindra (Client: Rogers/Fido)

July 1, 2023 - October 29, 2025

Resolved 50+ daily technical support cases for mobile and internet services with 97%+ customer satisfaction. Handled routine client changes, administrative inquiries, and claims. Reduced average issue resolution time by 20% through proactive diagnostics and precise ticket escalation. Trained new hires on internal tools and troubleshooting scripts, improving team efficiency. Identified recurring device issues triggering system-wide updates and escalations. Recognized by QA for top 5% call handling quality and customer empathy.

Billing & Invoicing Specialist at Pannu Sikh Transport LTD

June 1, 2023 - June 1, 2023

Processed 500+ invoices monthly with 100% accuracy, managing bookkeeping debit and credit transactions in QuickBooks. Introduced a billing reconciliation process reducing outstanding disputes by 40%. Liaised with IT and finance to streamline digital invoice workflows, cutting manual entry errors by 30%. Resolved complex rate and freight issues within 24 hours on average, maintaining client trust and satisfaction.

Service Coordinator / Technical Support Representative at Soldrit

September 1, 2019 - September 1, 2019

Delivered timely technical support for 200+ customer devices per month, achieving 98% resolution within SLA timelines. Streamlined service intake and ticket triage, improving daily repair throughput by 15%. Educated customers on device care and post-repair use, reducing repeat service visits by 20%. Assisted with billing corrections and upsold extended warranty by 18% through proactive upselling.

Help Desk Coordinator (Tier 1 Support) at PCS Technology Ltd.

September 1, 2015 - September 1, 2015

Supported 1000+ users across multiple departments with Tier 1 IT support for desktops, network access, and peripherals. Achieved 98% ticket closure within SLA using ServiceNow. Collaborated with Tier 2/3 teams to implement solutions for recurring outages, reducing incidents by 25%. Conducted weekly follow-ups on unresolved issues, ensuring end-user satisfaction and clear communication.