Available to hire
I am an enthusiastic customer service professional with 10+ years of experience in financial settings. I am outgoing, I have a friendly personality, with the ability to make customers feel esteemed. I am very passionate about delivering exceptional service to customers and helping improve the company brand through effectively working with other team members in the organization.
I thrive on delivering results through collaboration and clear communication, and I enjoy applying my problem-solving skills to help teams meet their goals while maintaining a customer-first approach.
Experience Level
Language
English
Advanced
Work Experience
Machine Operator at Rollstud Limited
July 1, 2025 - July 1, 2025Set up and operate production machines according to specifications; monitor machine performance and adjust settings to meet production targets; inspect finished products to maintain quality standards.
Customer Service Representative at Marrydale Manor Chester
August 1, 2023 - August 1, 2023Assisted customers with product knowledge and service expertise; ensured smooth operation of events and room setups; followed function sheets to prepare rooms; maintained high standards; reported issues to management and completed handover checklists.
Team Lead at Access Bank PLC, Nigeria
January 1, 2023 - January 1, 2023Managed the front desk team; assisted customers with inquiries using product knowledge; answered calls promptly; resolved complaints with positive solutions; promoted products and services; ensured policy compliance; handled over 50 customer calls daily.
Customer Service Assistant at Diamond Bank PLS, Nigeria
April 1, 2019 - April 1, 2019Provided support with cheque deposits and withdrawals; managed cash transactions; worked in a team serving up to 500 customers per shift; addressed customer queries during the majority of working hours.
Education
Masters in Business Management at Robert Gordon University, UK
January 11, 2030 - January 1, 2024Higher Diploma in Banking & Finance at Osun State Polytechnic, Nigeria
January 11, 2030 - January 1, 2011Senior Secondary School Certificate (O Level) at Community High School, Osun State
January 11, 2030 - January 1, 2008Qualifications
Basic Telephone Etiquette
January 11, 2030 - January 1, 2025Retail Management
January 11, 2030 - January 1, 2025Customer Retention Management
January 11, 2030 - January 1, 2025Industry Experience
Financial Services, Retail, Professional Services, Other
Experience Level
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