Served as the primary liaison between high-end client clientele and the brand, ensuring exceptional customer experience across all touchpoints; Managed VIP client accounts, offering personalized service and exclusive previews; Collaborated with sales, marketing, and logistics teams to streamline operations and enhance post-purchase experience; Organized private client events and exclusive in-store experiences to increase engagement and retention.

Chief Specialist at National Bank of Kazakhstan

September 20, 2022 - October 30, 2025

Launched and led a national awareness campaign with zero budget, generating over 16 million views through digital and offline channels; Coordinated an international conference for 50 delegates; Curated a community-focused exhibition attracting over 200 attendees including media, local citizens, and community members; Served as a national representative and speaker at an international seminar in Munich, Germany; Built strong relationships with media, responded to press inquiries, and participated in interviews on multiple occasions; Co-authored a research paper on how to improve customer trust of online shopping in pandemic times; Contributed to decision-making improvements at top management.

Customer Relations Manager (CRM) at VILED (Kazakh branch of Saks Fifth Avenue)

May 20, 2021 - May 20, 2022

Primary liaison between high-end clients and the brand, ensuring exceptional customer experience across touchpoints. Managed VIP client accounts, offering personalized service and exclusive previews. Collaborated with sales, marketing, and logistics teams to streamline operations and enhance the post-purchase experience. Organized private client events and exclusive in-store experiences to increase engagement and retention. Led initiatives including a national awareness campaign with zero budget generating over 16 million views, coordinating an international conference for 50 delegates, curating community-focused exhibitions, representing the brand at international seminars, building media relations, and co-authoring research on customer trust in online shopping during a pandemic.