I am Sheila Torres Lemonnier, a hospitality and customer service professional with over 15 years of experience in hotel management, client care, and administrative roles. I excel at leading teams, managing high-volume operations, and delivering excellent service in fast-paced environments. I have full professional proficiency in English and elementary knowledge of French, and I am seeking new international opportunities in the hospitality or customer service sector. I am known for strong communication, hands-on leadership, and reliability. I have coordinated tours, supervised staff, handled billing and vendor relations, and supported sales and back-office operations. I’m excited to bring my experience to new international challenges.

Sheila Torres Lemonnier Lima

I am Sheila Torres Lemonnier, a hospitality and customer service professional with over 15 years of experience in hotel management, client care, and administrative roles. I excel at leading teams, managing high-volume operations, and delivering excellent service in fast-paced environments. I have full professional proficiency in English and elementary knowledge of French, and I am seeking new international opportunities in the hospitality or customer service sector. I am known for strong communication, hands-on leadership, and reliability. I have coordinated tours, supervised staff, handled billing and vendor relations, and supported sales and back-office operations. I’m excited to bring my experience to new international challenges.

Available to hire

I am Sheila Torres Lemonnier, a hospitality and customer service professional with over 15 years of experience in hotel management, client care, and administrative roles. I excel at leading teams, managing high-volume operations, and delivering excellent service in fast-paced environments. I have full professional proficiency in English and elementary knowledge of French, and I am seeking new international opportunities in the hospitality or customer service sector.

I am known for strong communication, hands-on leadership, and reliability. I have coordinated tours, supervised staff, handled billing and vendor relations, and supported sales and back-office operations. I’m excited to bring my experience to new international challenges.

See more

Experience Level

Expert
Intermediate
Intermediate

Language

English
Fluent
French
Intermediate

Work Experience

Key Account Manager at People Development
November 1, 2023 - October 30, 2025
Managed over 35 daily orders and 40+ client calls. Solved client issues and supported business relationships. Provided product knowledge and process guidance.
Customer Care Agent at ZenBusiness
October 1, 2023 - October 1, 2023
Conducted research for public filings and compliance. Handled high-volume support workflows and customer inquiries. Maintained up-to-date product knowledge.
Hotel & Restaurant Manager at Grupo Roky’s
January 1, 2019 - January 1, 2019
Full hotel and restaurant administration. Supervised up to 26 staff. Oversaw financial reporting, billing, inventory, and customer service.
Hotel & Restaurant Manager at Grupo Roky’s
January 1, 2022 - October 30, 2025
Full hotel and restaurant administration. Supervised up to 26 staff. Oversaw financial reporting, billing, inventory, and customer service.
BackOffice Assistant at Claro Perú
June 1, 2022 - June 1, 2022
Managed client data entry, renewals, and activations. Filtered sales leads and ensured documentation accuracy.
Administrative Assistant at Textil del Valle
January 1, 2020 - January 1, 2020
Handed agendas, petty cash, billing, and client services. Supported HR with documentation and logistics.
Administrative Assistant at Textil del Valle
January 1, 2008 - January 1, 2008
Handed agendas, petty cash, billing, and client services. Supported HR with documentation and logistics.
Hotel Manager at Hotel Mar Azul / Wakama Eco Playa
January 1, 2015 - January 1, 2015
Managed hotel operations, staff, tour coordination, and finances. Assisted with marketing strategies and vendor relations.
Front Desk Agent at Zarcillo Connections
January 1, 2010 - January 1, 2010
Managed reservations and client services for international guests. Coordinated travel services and ticketing.
Business Assistant at Mibanco
January 1, 2002 - January 1, 2002
Handled customer service, call center support, and reporting.

Education

Diploma in Hotel & Restaurant Management at San Ignacio de Loyola University
January 1, 2014 - January 1, 2014
Executive Management Assistant Program at INSTITUTO ELA
January 1, 2006 - January 1, 2009
Cashier Certification at Instituto de Formación Bancaria (IFB)
January 1, 2008 - January 1, 2009
Translation and Interpretation Studies at Universidad Privada Abraham Valdelomar
January 1, 1998 - January 1, 2000

Qualifications

Cashier Certification
January 1, 2008 - January 1, 2009
Executive Management Assistant Program
January 1, 2006 - January 1, 2009
Diploma in Hotel & Restaurant Management
January 1, 2014 - January 1, 2014
Translation and Interpretation Studies
January 1, 1998 - January 1, 2000

Industry Experience

Travel & Hospitality, Professional Services, Retail, Transportation & Logistics