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Hi, I’m Corina Nina — a remote-first customer experience specialist with 4+ years supporting SaaS, retail, and BPO environments. I deliver fast, empathetic service and routinely handle 60+ tickets daily across phone, email, and chat. I’m known for improving resolution times by 25% at Furniture Village and achieving 92% client satisfaction while coordinating 15+ events every month at DoubleTree. I thrive in cross-functional teams and have led social media content, event communications, and CRM-driven support. I’m fluent in English with basic French and Spanish, and I manage cross-regional communications, CRM data, and budgeting with a professional, friendly tone.…Hi, I’m Corina Nina — a remote-first customer experience specialist with 4+ years supporting SaaS, retail, and BPO environments. I deliver fast, empathetic service and routinely handle 60+ tickets daily across phone, email, and chat. I’m known for improving resolution times by 25% at Furniture Village and achieving 92% client satisfaction while coordinating 15+ events every month at DoubleTree. I thrive in cross-functional teams and have led social media content, event communications, and CRM-driven support. I’m fluent in English with basic French and Spanish, and I manage cross-regional communications, CRM data, and budgeting with a professional, friendly tone.

Corina Nina

Content Creator, Content Producer, Content Designer, +4

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Hi, I’m Corina Nina — a remote-first customer experience specialist with 4+ years supporting SaaS, retail, and BPO environments. I deliver fast, empathetic service and routinely handle 60+ tickets daily across phone, email, and chat. I’m known for improving resolution times by 25% at Furniture Village and achieving 92% client satisfaction while coordinating 15+ events every month at DoubleTree. I thrive in cross-functional teams and have led social media content, event communications, and CRM-driven support. I’m fluent in English with basic French and Spanish, and I manage cross-regional communications, CRM data, and budgeting with a professional, friendly tone.…Hi, I’m Corina Nina — a remote-first customer experience specialist with 4+ years supporting SaaS, retail, and BPO environments. I deliver fast, empathetic service and routinely handle 60+ tickets daily across phone, email, and chat. I’m known for improving resolution times by 25% at Furniture Village and achieving 92% client satisfaction while coordinating 15+ events every month at DoubleTree. I thrive in cross-functional teams and have led social media content, event communications, and CRM-driven support. I’m fluent in English with basic French and Spanish, and I manage cross-regional communications, CRM data, and budgeting with a professional, friendly tone.

Available to hire

Hi, I’m Corina Nina — a remote-first customer experience specialist with 4+ years supporting SaaS, retail, and BPO environments. I deliver fast, empathetic service and routinely handle 60+ tickets daily across phone, email, and chat. I’m known for improving resolution times by 25% at Furniture Village and achieving 92% client satisfaction while coordinating 15+ events every month at DoubleTree.

I thrive in cross-functional teams and have led social media content, event communications, and CRM-driven support. I’m fluent in English with basic French and Spanish, and I manage cross-regional communications, CRM data, and budgeting with a professional, friendly tone.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Intermediate

Spanish; Castilian

Beginner

Work Experience

Customer Service Advisor (English) at Valoris Center

October 31, 2022 - October 31, 2022

Provided Tier 1 support for US-based clients in the white goods sector, managing 50–70 calls per day and resolving 85% of issues at first contact. Recorded customer interactions in CRM, documented issues, and collaborated with cross-functional teams to escalate and resolve problems, ensuring timely, empathetic service.

F&B Manager – Conferences & Meetings at DoubleTree by Hilton

October 31, 2023 - October 31, 2023

Led daily operations for 15+ events per month, ensuring seamless execution from setup to client wrap-up. Achieved 92% client satisfaction and repeat business from 4+ corporate clients. Reduced rota conflicts by 30% through payroll optimization, shift planning, and staffing coverage for a 12-person team. Trained 8+ team members on service standards, improving team performance and customer satisfaction consistency.

Front of House Assessor at Milton Keynes College

November 1, 2023 - October 30, 2025

Created and managed social media content and event communications, increasing student engagement and ensuring timely, accurate support across channels. Responded to student and staff inquiries online and in person with a professional, friendly tone.

Manager – Conferences & Meetings at DoubleTree by Hilton

October 1, 2023 - October 1, 2023

Led daily operations for 15+ events per month, ensuring seamless execution from setup to client wrap-up, resulting in a 92% client satisfaction rate and repeat business from 4+ corporate clients. Liaised with clients and internal departments to meet expectations, increasing operational feedback scores. Reduced rota conflicts by 30% through optimized payroll, shift planning, and staff coverage for a 12-person team. Trained 8+ teammates on service standards.

Customer Service Advisor at Valoris Center

October 1, 2022 - October 1, 2022

Provided Tier 1 support for US-based clients in the wholesale sector, managing 50–70 calls/day and resolving 85% of issues at first contact. Reduced complaint callbacks by 20% through clear documentation, product guidance, and empathetic service delivery. Collaborated with Tier 2 teams and adapted to multi-account protocols in a remote BPO setting. Recorded customer activity in CRM systems for compliance, reporting, and efficient handovers.