I am a friendly, adaptable professional with excellent communication skills and a natural tendency to help others. I enjoy forming both friendly and professional relationships, and I’m always eager to learn and take on new challenges. I remain calm and patient when assisting others and can work well under stress. I am polite, open-minded, and detail-oriented, with a consistent focus on delivering the best results. I value teamwork, continuous learning, and building supportive environments for colleagues and clients alike.…

Ana Arroyo Castillo

I am a friendly, adaptable professional with excellent communication skills and a natural tendency to help others. I enjoy forming both friendly and professional relationships, and I’m always eager to learn and take on new challenges. I remain calm and patient when assisting others and can work well under stress. I am polite, open-minded, and detail-oriented, with a consistent focus on delivering the best results. I value teamwork, continuous learning, and building supportive environments for colleagues and clients alike.…

Available to hire

I am a friendly, adaptable professional with excellent communication skills and a natural tendency to help others. I enjoy forming both friendly and professional relationships, and I’m always eager to learn and take on new challenges. I remain calm and patient when assisting others and can work well under stress.

I am polite, open-minded, and detail-oriented, with a consistent focus on delivering the best results. I value teamwork, continuous learning, and building supportive environments for colleagues and clients alike.

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Language

Spanish; Castilian
Fluent
Greek, Modern
Beginner
English
Advanced
French
Beginner

Work Experience

Technical & Customer Support Representative at Teleperformance Greece – NortonLifeLock
December 1, 2020 - October 30, 2025
Handles inbound and outbound calls for Norton LifeLock services and products, diagnosing technical issues and billing concerns. Performs troubleshooting across various devices/OS, conducts device performance cleanup, and assists new agents under supervision.
Customer Support Representative at Teleperformance Greece – Western Union
July 1, 2020 - July 1, 2020
Provides customer support for billing queries, money transfers, and collections. Guides customers through transfer steps, authenticates cases to prevent fraud, and assists with failed transfers and related issues.
Caretaker / Homecare Assistant at Private Household (Greece)
June 1, 2018 - June 1, 2018
In-home childcare, housekeeping, cooking, and general home care duties; assists with appointments and daily routines.
Caretaker / Homecare Assistant at Private Household (Spain)
December 1, 2014 - December 1, 2014
Childcare and household support, including cooking and tutoring assistance as needed.
Private Tutor at Private Tutoring (Granada)
May 1, 2014 - May 1, 2014
Created lesson plans, assessed student progress, scheduled and delivered tutoring, and prepared students for exams; maintained current knowledge of curricula and teaching trends.
Waitress at Entremares Restaurant
September 1, 2008 - September 1, 2008
Welcomed and seated guests, took orders, communicated with kitchen, and upsold menu items.
Volunteer at Kostas Kontomanos (COB) – Natural Building and Ecological Farming
March 1, 2018 - March 1, 2018
Participated in permaculture projects, designed productive ecosystems, and implemented earthworks for water collection and hydroponics.

Education

Master's Certificate in Microbiology and Biotechnology at Pasteur International School of Pharmacy
July 1, 2019 - March 1, 2020
Bachelor's Degree in Biology at University of Granada
October 1, 2007 - September 1, 2016
General Certificate of Secondary Education at Institute Fray Luis de Granada
September 1, 2001 - June 1, 2007

Qualifications

Driving license: B
January 11, 2030 - October 30, 2025

Industry Experience

Education, Healthcare, Financial Services, Professional Services, Software & Internet