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Professionally driven and service-focused, with a strong foundation in hospitality and customer service. experienced working as a cashier, customer service agent, and receptionist. adept at solving problems, communicating, and delivering satisfying visitor experiences. dependable, flexible, and capable of working well in hectic settings. enthusiastic about helping the team succeed and providing outstanding service.…Professionally driven and service-focused, with a strong foundation in hospitality and customer service. experienced working as a cashier, customer service agent, and receptionist. adept at solving problems, communicating, and delivering satisfying visitor experiences. dependable, flexible, and capable of working well in hectic settings. enthusiastic about helping the team succeed and providing outstanding service.

Rashidah Najjuuko

Content Producer, Assistant Producer, Data Analyst, +2

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Professionally driven and service-focused, with a strong foundation in hospitality and customer service. experienced working as a cashier, customer service agent, and receptionist. adept at solving problems, communicating, and delivering satisfying visitor experiences. dependable, flexible, and capable of working well in hectic settings. enthusiastic about helping the team succeed and providing outstanding service.…Professionally driven and service-focused, with a strong foundation in hospitality and customer service. experienced working as a cashier, customer service agent, and receptionist. adept at solving problems, communicating, and delivering satisfying visitor experiences. dependable, flexible, and capable of working well in hectic settings. enthusiastic about helping the team succeed and providing outstanding service.

Available to hire

Professionally driven and service-focused, with a strong
foundation in hospitality and customer service. experienced
working as a cashier, customer service agent, and
receptionist. adept at solving problems, communicating, and
delivering satisfying visitor experiences. dependable,
flexible, and capable of working well in hectic settings.
enthusiastic about helping the team succeed and providing
outstanding service.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Messaging Specialist at Foundever

April 30, 2025 - April 30, 2025

I handled tickets; Drove customer satisfaction through voice, chat and emails; Handling invoices and refunds; Handled hardware sales; Participated in highly skilled training and development sessions with the team, using customer feedback as case studies.

Backup Team Leader at Foundever

April 30, 2025 - April 30, 2025

Lead standup meetings on behalf of Team Manager; Helped fellow team members on solving clients issues; Followed up on team trainings

Customer Service Representative at Capita

May 1, 2023 - May 1, 2023

Opened new accounts for customers; Drove customer satisfaction through calls, chat and email; Handled invoices and refunds; Handled sales for the company

Customer Service Representative at Foundever

October 1, 2022 - October 1, 2022

I handled tickets; Drove customer satisfaction through voice, chat and emails communication; Handling invoices and refunds; Handled hardware sales; Participated in highly skilled training and development sessions with the team, using customer feedback as case studies.

IT Specialist at ActionAid Insurance

September 1, 2021 - September 1, 2021

Troubleshooting the technology systems that a business uses. Maintaining, analyzing and enhancing information systems. I was in charge of setting up, managing different systems. Help identify opportunities and risks for businesses, researching new tools.

Administrative Assistant at Aygih UgU & Co. Advocates & Solicitors

February 28, 2019 - February 28, 2019

Developing and implementing organizational policies and procedures. Managing budgets, finances, and resources effectively. Overseeing administrative staff and delegating tasks as needed. Ensuring compliance with relevant laws, regulations, and industry standards. Handling day-to-day operational issues and resolving conflicts. Coordinating and facilitating communication between departments or teams. Analyzing data and generating reports to inform decision-making. Planning and organizing meetings, events, or special projects.