Kyra Beever

Front of House at NHS – Chertsey

Checking in patients for appointments and updating records. Answering phones, responding to emails, and handling general inquiries. Booking, amending, and cancelling appointments using internal systems. Data entry, scanning, and filing of medical documents. Handling patient concerns or complaints calmly and appropriately, escalating issues when necessary. Ensuring patient confidentiality is maintained at all times, in line with NHS guidelines. Working closely with clinicians, nurses, and other staff to ensure smooth day-to-day operations. Attending team meetings and contributing to service improvement initiatives.

Compliance and Finance Manager at Nursing Zone – Windsor

Responded to compliance-related queries, keeping up to date with changes to regulations. Maintained accurate and detailed compliance records. Conducted regular audits for continuous improvement in regulatory conformity. Improved company reputation with clear, concise communication about the business's compliance status. Collaborated with senior management to establish effective compliance policies and procedures. Strengthened corporate governance structures through the implementation of solid compliance frameworks. Processed payroll accurately and efficiently within agreed timeframe. Streamlined VAT reporting processes for enhanced efficiency.

Team Leader at Dorothy Perkins – Windsor

Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. Maintained smooth-running business operations by delegating priorities to staff abilities. Implemented new working methods which improved overall efficiency of the team operations. Prioritised tasks according to urgency and importance, optimising workload allocation among team members. Fostered positive employee relationships through communication, training and coaching. Received and processed stock using inventory management system. Processed invoices and payment runs with complete accuracy. Managed teams by overseeing hiring, training and professional growth of employees.

Assistant Manager at Karen Millen – Windsor

Conducted team meetings on a regular basis, promoting open communication within the team. Assisted in recruitment process to build an effective workforce. Provided excellent customer service leading to repeat business and customer loyalty. Managed daily operations to ensure smooth running of the shop floor. Handled customer complaints effectively, restoring trust in our brand. Maintained high standards of store cleanliness, enhancing shopping experience for customers. Minimized inventory loss for improved profit margins. Monitored sales performance regularly adjusting strategies as required. Store operations and leadership responsibilities.

Store Manager at Polarn O.Pyret – Windsor

Developed a team-oriented environment by implementing effective leadership strategies. Oversaw business staffing and training, building successful, customer-focused team. Resolved customer complaints effectively, protecting the store's image and consumer relationships. Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations. Monitored inventory levels consistently to avoid stock shortages or overages. Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service. Coached underperforming employees improving their job performance significantly. Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.

Sales Assistant at H&M – Windsor

Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders. Learnt about new products quickly, providing comprehensive guidance to customers. Improved customer service by efficiently handling queries and complaints. Maintained knowledge of current sales promotions helping customers make informed buying decisions. Maintained knowledge of products and features to provide recommendations to customers. Followed company procedures and guidelines for smooth retail operations. Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management. Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Sales Assistant at Monsoon/Accessorize – Windsor

Ensured stock replenishment in a timely manner to maintain product availability. Assisted customers with product selection and sales, recommending items to increase transaction value. Replenished floor stock and processed deliveries promptly, maximising product availability for customers. Guaranteed high levels of customer satisfaction through product knowledge and attentive service. Designed visually pleasing in-store and window displays to increase footfall. Followed company procedures and guidelines for smooth retail operations. Conducted daily inventory checks to manage stock levels accurately. Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.