I am an analytical, dynamic professional with a focus on customer retention and administration. Over the past 4+ years, I have driven customer loyalty and satisfaction in fast-paced software and real estate environments. I am skilled with CRM systems, customer success platforms, and data analytics to identify at-risk accounts, boost retention, and maximize lifetime value. I am passionate about building meaningful client relationships by delivering measurable improvements in customer satisfaction. I excel at organizational management, team coordination, scheduling, and document management, and I am committed to providing high-quality support while fostering positive working relationships across all levels of an organization. I thrive in collaborative environments and enjoy translating complex processes into actionable plans. My goal is to deliver tangible outcomes for customers and stakeholders while continuously improving internal workflows and cross-functional communication.

Saira Zahid Corio

I am an analytical, dynamic professional with a focus on customer retention and administration. Over the past 4+ years, I have driven customer loyalty and satisfaction in fast-paced software and real estate environments. I am skilled with CRM systems, customer success platforms, and data analytics to identify at-risk accounts, boost retention, and maximize lifetime value. I am passionate about building meaningful client relationships by delivering measurable improvements in customer satisfaction. I excel at organizational management, team coordination, scheduling, and document management, and I am committed to providing high-quality support while fostering positive working relationships across all levels of an organization. I thrive in collaborative environments and enjoy translating complex processes into actionable plans. My goal is to deliver tangible outcomes for customers and stakeholders while continuously improving internal workflows and cross-functional communication.

Available to hire

I am an analytical, dynamic professional with a focus on customer retention and administration. Over the past 4+ years, I have driven customer loyalty and satisfaction in fast-paced software and real estate environments. I am skilled with CRM systems, customer success platforms, and data analytics to identify at-risk accounts, boost retention, and maximize lifetime value. I am passionate about building meaningful client relationships by delivering measurable improvements in customer satisfaction. I excel at organizational management, team coordination, scheduling, and document management, and I am committed to providing high-quality support while fostering positive working relationships across all levels of an organization.

I thrive in collaborative environments and enjoy translating complex processes into actionable plans. My goal is to deliver tangible outcomes for customers and stakeholders while continuously improving internal workflows and cross-functional communication.

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Language

English
Fluent

Work Experience

Customer Retention Specialist at Embarcadero Technologies (Idera, Inc)
January 1, 2025 - January 1, 2025
Onboarded new customers, explained software features and benefits, maintained regular communication with global clients via email, phone, or online meetings, designed renewal quotes (regular or discounted) on Salesforce to assist renewal decisions, participated in weekly team and renewal manager meetings, provided administrative support, collaborated with the admin team to resolve issues, followed up after issue resolution to ensure satisfaction, and identified at-risk accounts with reasons for cancellation to the relevant internal teams.
Administrative/ Teaching at The City School
July 1, 2022 - July 1, 2022
Managed skills development, arranged school events with the team, served as Science teacher for grades 3-5, and acted as Librarian for early years (Playgroup - Grade 1).
Customer Success Associate at Hoxro
December 1, 2021 - December 1, 2021
Managed project schedule spreadsheets, highlighted risks/issues in weekly meetings, supported customers as they transition from sales prospects to active users of the LMS product, focused on client loyalty, conducted risk assessments, and created mitigation plans to minimize project issues.
Sales Associate at Photon Energy Enterprise
April 1, 2020 - April 1, 2020
Maintained database and reached quotas; interacted directly with business owners; cold-called prospective customers in the title, mortgage, and real estate sectors; provided coordination and reporting support to the admin team; acted as a primary contact for external clients and stakeholders; managed project board documentation and change registers; delivered high-quality service through strong communication and organization.
Management Trainee Officer at Style Textile, Pvt, Ltd
July 1, 2019 - July 1, 2019
Operated on production optimization and time-and-method studies in garment manufacturing; increased production and reduced costs; managed project floor management; implemented BI insights for multiple clients and stakeholders; ensured effective communication across the team to achieve targets.

Education

Bachelor of Engineering – Mechatronics at Air University, Pakistan
January 11, 2030 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Education, Real Estate & Construction