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I’m an experienced customer service professional with over 6 years in healthcare and insurance support. I specialize in resolving complex inquiries, managing claims and insurance verification, and providing empathetic, high-quality service. Skilled in CRM and EHR systems like Salesforce, Zendesk, Epic, and Cerner, I excel at problem-solving, clear communication, and ensuring a positive customer experience.…I’m an experienced customer service professional with over 6 years in healthcare and insurance support. I specialize in resolving complex inquiries, managing claims and insurance verification, and providing empathetic, high-quality service. Skilled in CRM and EHR systems like Salesforce, Zendesk, Epic, and Cerner, I excel at problem-solving, clear communication, and ensuring a positive customer experience.

Derrick Boateng

Photographer, Graphic Designer, Illustrator, +2

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I’m an experienced customer service professional with over 6 years in healthcare and insurance support. I specialize in resolving complex inquiries, managing claims and insurance verification, and providing empathetic, high-quality service. Skilled in CRM and EHR systems like Salesforce, Zendesk, Epic, and Cerner, I excel at problem-solving, clear communication, and ensuring a positive customer experience.…I’m an experienced customer service professional with over 6 years in healthcare and insurance support. I specialize in resolving complex inquiries, managing claims and insurance verification, and providing empathetic, high-quality service. Skilled in CRM and EHR systems like Salesforce, Zendesk, Epic, and Cerner, I excel at problem-solving, clear communication, and ensuring a positive customer experience.

Available to hire

I’m an experienced customer service professional with over 6 years in healthcare and insurance support. I specialize in resolving complex inquiries, managing claims and insurance verification, and providing empathetic, high-quality service. Skilled in CRM and EHR systems like Salesforce, Zendesk, Epic, and Cerner, I excel at problem-solving, clear communication, and ensuring a positive customer experience.

Skills

Microsoft Office

Salesforce

Experience Level

Microsoft Office

Expert

Salesforce

Expert

Language

English

Fluent

Work Experience

Customer Service Representative

February 2, 2020 - February 2, 2020

Assisted customers with product inquiries, order status updates, and returns through phone, chat, and email. Resolved customer complaints by offering timely and effective solutions, ensuring satisfaction.

Customer Service Representative

December 2, 2021 - December 2, 2021

Respond to customer inquiries via phone, email, or online channels in a courteous and timely manner. Accurately document customer issues and inquiries in the system. Research customer issues and resolve inquiries by providing accurate, thorough information. Initiate adjustments or escalate issues when necessary, ensuring resolution in a timely manner.

Health Care Support Specialist

January 1, 2022 - October 31, 2025

Provided in bound health care support, including insurance verifications, patient scheduling, and benefit inquiries, ensuring first-call resolution and compliance with regulations. Negotiated payment arrangements with patients, ensuring clear and professional communication. Set up patient payments through various methods (check, electronic transfer, or credit card). Collaborated with internal teams to resolve complex issues such as claims, payer searches, and enrollment concerns.