I am a detail-oriented and data-driven Information Technology Support Specialist with over 15 years of experience in telecommunications, satellite communications, IT, and network engineering. My career has been defined by monitoring and maintaining complex network infrastructures, analyzing system performance, and resolving critical incidents to ensure uninterrupted service delivery. I bring a strong analytical mindset, leveraging data to identify patterns, trends, and opportunities for improvement. My background in customer engagement has enabled me to adeptly tackle complex technical issues, collaborate across departments, and support mission-critical communications in fast-paced, high-demand environments.…I am a detail-oriented and data-driven Information Technology Support Specialist with over 15 years of experience in telecommunications, satellite communications, IT, and network engineering. My career has been defined by monitoring and maintaining complex network infrastructures, analyzing system performance, and resolving critical incidents to ensure uninterrupted service delivery. I bring a strong analytical mindset, leveraging data to identify patterns, trends, and opportunities for improvement. My background in customer engagement has enabled me to adeptly tackle complex technical issues, collaborate across departments, and support mission-critical communications in fast-paced, high-demand environments.WWWW…