Available to hire
I’m an IT operations manager with 16+ years of experience, including 12+ years leading IT operations overseas in three countries. I have a proven track record of enhancing software reliability, optimizing processes, and steering cross-functional teams to achieve strategic goals. I’m skilled at prioritizing tasks, meeting deadlines, and working well under pressure. I am results-oriented and passionate about delivering value through technology.
I thrive in challenging environments and enjoy collaborating with stakeholders to transform operations and drive business impact.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Bengali
Fluent
Work Experience
Data Manager at Top Heavy Equipment LLC
September 20, 2022 - October 31, 2025Managed daily collection and rectification of sales-related data, aligned data patterns with software, and uploaded updates to the server. Created real-time data visualizations for management reporting. Conducted data quality checks with cross-functional teams to resolve clarifications. Monitored sales representatives’ budgets and target tracking, and prepared management reports. Prepared data for upcoming digital collection, ERP, and tracking system implementations. Administered an order-tracking system with customized reports to improve operational efficiency.
Data Manager at Top Heavy Equipment LLC
September 1, 2022 - October 31, 2025Daily collection and rectification of sales data; real-time data visualization for reporting; cross-functional data validation; budget/target tracking for sales reps; data preparation for ERP and tracking systems; admin of order-tracking system with customized reports.
IT Manager at BRAC Sierra Leone
July 31, 2022 - July 31, 2022Coordinated ERP operations for smooth program execution; evaluated and customized reports; led security and IT planning; integrated core banking considerations with business operations; maintained domain security and adhered to Agile practices.
IT Manager at BRAC Sierra Leone
July 1, 2022 - July 1, 2022As country IT admin coordinating ERP operations to ensure smooth program execution; evaluated and customized reports within deadlines. Worked with CORE banking system implementation provided by TEMONOS (business logic, system, security analysis, feasibility). Led TOT and UAT for Financial Information System (FIS) provided by Oracle. Aligned key stakeholders on supply chain and financial service operations, project delivery, KPIs, and business priorities. Participated in operations planning to understand business needs and how IT can transform operations. Maintained country domain and security (Sophos). Followed agile framework and managed solutions via ticket-tracking.
Software Engineer at BRAC Liberia
September 1, 2016 - September 1, 2016Analyzed new business requirements and designed technical solution models; ensured data accuracy from end users for ERP. Executed data cleansing from RADAR to ERP. Built Salesforce dashboards as country admin for customized reporting. Managed database administration for Flash Money transfer via APN gateway with sbicloud system. Oversaw overall financial operations, management, and reporting systems in BRAC Liberia with supervision of finance controllership; participated in internal and external audits; managed IT operations for country-specific software users; coordinated IT for HO- BD operations.
IT Programmer at BRAC Sri Lanka
May 31, 2013 - May 31, 2013Analyzed business requirements, designed ERP data models; performed data cleansing from RADAR to ERP; supported country-level IT operations and reporting; liaison with branches and HO in BD for financial operations.
IT Programmer at BRAC Srilanka
May 1, 2013 - May 1, 2013Provided support and maintenance to BRAC Srilanka's 300+ software users; maintained IT software and network infrastructure to ensure smooth operation. Generated reports for MF-financial operations in the RADAR system with data accuracy. Provided technical support and troubleshooting for hardware and software issues. Developed training materials and conducted workshops, improving user satisfaction.
IT Programmer at BRAC Sri Lanka
May 1, 2013 - May 1, 2013Provided support and maintenance for BRAC Sri Lanka’s 300+ software users; ensured data accuracy in MF-Financial operations in RADAR; delivered technical support for hardware/software issues; developed training materials and conducted workshops to improve user satisfaction.
Software Developer at BRAC BDP-IT
June 30, 2009 - June 30, 2009Real-time software module testing for data accuracy; supported 300+ software users; enhanced reporting and system integration; contributed to RADAR-ERP data flow and audit processes.
Software Developer at BRAC Center - BRAC International
June 1, 2009 - June 1, 2009Real-time software module testing for data accuracy, ensuring alignment with business logic in Micro-Finance, Remittance, Savings, Fixed Asset, HR, Payroll. System analysis, code review, database design, connectivity, data flow, and security. Liaised with local and overseas BRAC branches.
Software Developer at BRAC BDP - IT
June 1, 2009 - June 1, 2009Real-time software module testing for data accuracy and alignment with business logic across micro-finance, remittance, savings, fixed asset, HR, and payroll modules. Conducted system analysis, code analysis, database design, connectivity, data flow security, and liaised with local and overseas BRAC offices to ensure integrated operations.
Software Developer at BRAC BDP-IT
June 1, 2009 - June 1, 2009Real-time software module testing for data accuracy and alignment with business logic across micro-finance, remittance, savings, fixed assets, HR, and payroll. System analysis, coding, database design, connectivity, data flow, and security design. Liaised with local and overseas BRAC branches and supported BRAC international offices.
Software Developer at BRAC BDP -IT
June 1, 2009 - June 1, 2009Real-time software module testing for data accuracy; ensured operational alignment with business logic across Micro-Finance, Remittance, Savings, Fixed Asset, HR, Payroll. Performed system analysis, code analysis, and database design; ensured data flow security. Liaised with local and overseas BRAC offices and supported BRAC International offices.
Project Manager at SystemTech Digital
October 1, 2008 - October 1, 2008Project design, data collection from user side, UI design, database design, QA, and system operation testing. Managed VOIP, LAN network connectivity and transitioned desktop projects to online-based solutions, primarily for the garments manufacturing sector.
Project Manager at Systech Digital
October 1, 2008 - October 1, 2008Project design, data collection from users, UI design, database design, QA, and system operation testing. Implemented VOIP and LAN connectivity and converted desktop projects to online-based systems, primarily for garments manufacturing.
Education
B.Sc in Computer Science & Engineering at University of Asia Pacific
January 1, 1999 - January 1, 2003B.S in Computer Science & Engineering at University of Asia Pacific
January 1, 1999 - January 1, 2003B.S. in Computer Science & Engineering at University of Asia Pacific
January 1, 1999 - January 1, 2003B.S in Computer Science & Engineering at University of Asia Pacific
January 1, 1999 - January 1, 2003B.S in Computer Science & Engineering at University of Asia Pacific
January 1, 1999 - December 31, 2003B.S. in Computer Science & Engineering at University of Asia Pacific
January 1, 1999 - January 1, 2003B.S. in Computer Science & Engineering at University of Asia Pacific
January 1, 1999 - December 31, 2003Qualifications
Industry Experience
Non-Profit Organization, Manufacturing, Financial Services, Software & Internet, Education, Professional Services, Retail
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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