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I am Elias Simtikidis, a self-motivated and energetic professional seeking a challenging opportunity where I can contribute my bilingual communication and customer-focused experience. I believe success comes from organizing environments, improving service, and being responsive to needs—able to identify concerns and drive favorable results. I am skilled at developing strategies, maximizing opportunities, and maintaining a strong company image through superior public relations and support. I have excellent communication, interpersonal and presentation abilities and I thrive in team settings. I respond to challenges with dedication and hard work, and I am fully bilingual in French and English. I am available at your earliest convenience and look forward to contributing to your organization. I am also fully bilingual in French and English and bring a track record of bilingual technical support, project implementation, training, loyalty & retention, and sales support across telecom and IT services.…I am Elias Simtikidis, a self-motivated and energetic professional seeking a challenging opportunity where I can contribute my bilingual communication and customer-focused experience. I believe success comes from organizing environments, improving service, and being responsive to needs—able to identify concerns and drive favorable results. I am skilled at developing strategies, maximizing opportunities, and maintaining a strong company image through superior public relations and support. I have excellent communication, interpersonal and presentation abilities and I thrive in team settings. I respond to challenges with dedication and hard work, and I am fully bilingual in French and English. I am available at your earliest convenience and look forward to contributing to your organization. I am also fully bilingual in French and English and bring a track record of bilingual technical support, project implementation, training, loyalty & retention, and sales support across telecom and IT services.

Elias Simtikidis

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I am Elias Simtikidis, a self-motivated and energetic professional seeking a challenging opportunity where I can contribute my bilingual communication and customer-focused experience. I believe success comes from organizing environments, improving service, and being responsive to needs—able to identify concerns and drive favorable results. I am skilled at developing strategies, maximizing opportunities, and maintaining a strong company image through superior public relations and support. I have excellent communication, interpersonal and presentation abilities and I thrive in team settings. I respond to challenges with dedication and hard work, and I am fully bilingual in French and English. I am available at your earliest convenience and look forward to contributing to your organization. I am also fully bilingual in French and English and bring a track record of bilingual technical support, project implementation, training, loyalty & retention, and sales support across telecom and IT services.…I am Elias Simtikidis, a self-motivated and energetic professional seeking a challenging opportunity where I can contribute my bilingual communication and customer-focused experience. I believe success comes from organizing environments, improving service, and being responsive to needs—able to identify concerns and drive favorable results. I am skilled at developing strategies, maximizing opportunities, and maintaining a strong company image through superior public relations and support. I have excellent communication, interpersonal and presentation abilities and I thrive in team settings. I respond to challenges with dedication and hard work, and I am fully bilingual in French and English. I am available at your earliest convenience and look forward to contributing to your organization. I am also fully bilingual in French and English and bring a track record of bilingual technical support, project implementation, training, loyalty & retention, and sales support across telecom and IT services.

Available to hire

I am Elias Simtikidis, a self-motivated and energetic professional seeking a challenging opportunity where I can contribute my bilingual communication and customer-focused experience. I believe success comes from organizing environments, improving service, and being responsive to needs—able to identify concerns and drive favorable results. I am skilled at developing strategies, maximizing opportunities, and maintaining a strong company image through superior public relations and support. I have excellent communication, interpersonal and presentation abilities and I thrive in team settings. I respond to challenges with dedication and hard work, and I am fully bilingual in French and English. I am available at your earliest convenience and look forward to contributing to your organization.

I am also fully bilingual in French and English and bring a track record of bilingual technical support, project implementation, training, loyalty & retention, and sales support across telecom and IT services.

Skills

Microsoft Office

CRM

Experience Level

Microsoft Office

Expert

CRM

Intermediate

Language

English

Fluent

French

Fluent

Greek, Modern

Intermediate

Work Experience

Bilingual Technical Offline Analyst Tier 2 at Fleet Complete

September 1, 2018 - October 31, 2025

Responsible for analyzing and validating escalation cases from various departments. First level of support, project implementation, training, loyalty & retention, and technical account management. Maintained a database of critical issues impacting multiple clients, identified bugs and provided multi-impact informational updates to other departments. Created custom configurations for clients requiring specific behavior and managed high-priority churn-risk accounts. Participated in a Major Client Project (1400+ swap process) involving onsite data analysis and on-site configuration updates.

Bilingual Technical Support at Complete Innovations

March 1, 2014 - March 1, 2014

Effectively responded to inquiries of both product and technical nature via telephone or email. Analyzed client problems, referred to resources or consulted experts to provide appropriate solutions. Followed up to ensure satisfactory resolution. Documented detailed problem logs, identified recurring anomalies, and assisted in developing procedures. Aided the sales force in recommending other products and remained up-to-date on product enhancements.

Bilingual Technical Support at AWI – AutoVision Wireless

June 1, 2011 - June 1, 2011

Provided bilingual technical support for all AWI customers and technicians, including after-hours support. Produced weekly repair reports for department management (open/closed tickets). Delivered technical support for FleetReach customers via phone and email. Deployed AWI devices for customers (e.g., Bell).

Bilingual Sales Support Specialist at Phillip Health Care

June 1, 2010 - June 1, 2010

Provided bilingual customer service for sales representatives; processed health care orders for equipment for hospitals and clinics; verified documentation for customers and sales representatives; ensured proper documentation was provided before processing orders.

Bilingual Advisor at Rogers Office Of The President

December 1, 2008 - December 1, 2008

Handled escalations via telephone, email and letters. Advised clients on Rogers policies and procedures. Provided coachback/feedback to agents regarding client complaints and contributed ideas to improve service.

Bilingual – Pre-install Team at Rogers National Pre-install Team

December 1, 2008 - December 1, 2008

Handled pre-install inquiries for Rogers Home Phone installations, rescheduled installations across departments, and provided save/retention promotions to customers considering continued service.

Bilingual Technical Analyst – ADSL/Home Phone Repair at Rogers Telecom

October 1, 2005 - October 1, 2005

Troubleshot ADSL issues (modem setup, computer settings, surfing problems). Updated customer demographics and billing details. Supported Yahoo! services (email, photo albums, personal websites). Handled Home Phone repair calls (no dial tone, feature issues) and prepared pricing for internet services.

Chargeback Relations Officer – Bilingual at Moneris Solutions

October 1, 2004 - October 1, 2004

Managed MasterCard chargeback disputes by contacting cardholders and merchants, obtaining supporting documentation, clarifying information, and relaying decisions. Educated merchants and cardholders on chargeback processes and usage.

Bilingual Installer Specialist at Moneris Solutions

December 1, 2004 - December 1, 2004

Contacted merchants to arrange training sessions; handled escalations from Sales Reps, Managers and Contact Center; trained merchants on processing debit/credit transactions, balancing, and Terms Agreement. Trained merchants on Merchant Direct (Reporting System).