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I am a dynamic professional with a background spanning care, customer service, sales representation, and administrative human resource management. I blend empathy with strong communication skills and sales acumen to deliver exceptional customer experiences while contributing to organizational growth. Over the years I have built solid client relationships, supported rehabilitation and learning initiatives, and streamlined processes to improve efficiency and outcomes. I thrive in roles that require juggling multiple responsibilities, coordinating across teams, and delivering value to people—patients, clients, students, and colleagues. I am passionate about applying my HR and administrative experience to drive positive change, nurture talent, and optimize operations in diverse environments.…I am a dynamic professional with a background spanning care, customer service, sales representation, and administrative human resource management. I blend empathy with strong communication skills and sales acumen to deliver exceptional customer experiences while contributing to organizational growth. Over the years I have built solid client relationships, supported rehabilitation and learning initiatives, and streamlined processes to improve efficiency and outcomes. I thrive in roles that require juggling multiple responsibilities, coordinating across teams, and delivering value to people—patients, clients, students, and colleagues. I am passionate about applying my HR and administrative experience to drive positive change, nurture talent, and optimize operations in diverse environments.

Pamela Franklin

Project Manager, Content Producer, Content Creator, +2

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I am a dynamic professional with a background spanning care, customer service, sales representation, and administrative human resource management. I blend empathy with strong communication skills and sales acumen to deliver exceptional customer experiences while contributing to organizational growth. Over the years I have built solid client relationships, supported rehabilitation and learning initiatives, and streamlined processes to improve efficiency and outcomes. I thrive in roles that require juggling multiple responsibilities, coordinating across teams, and delivering value to people—patients, clients, students, and colleagues. I am passionate about applying my HR and administrative experience to drive positive change, nurture talent, and optimize operations in diverse environments.…I am a dynamic professional with a background spanning care, customer service, sales representation, and administrative human resource management. I blend empathy with strong communication skills and sales acumen to deliver exceptional customer experiences while contributing to organizational growth. Over the years I have built solid client relationships, supported rehabilitation and learning initiatives, and streamlined processes to improve efficiency and outcomes. I thrive in roles that require juggling multiple responsibilities, coordinating across teams, and delivering value to people—patients, clients, students, and colleagues. I am passionate about applying my HR and administrative experience to drive positive change, nurture talent, and optimize operations in diverse environments.

Available to hire

I am a dynamic professional with a background spanning care, customer service, sales representation, and administrative human resource management. I blend empathy with strong communication skills and sales acumen to deliver exceptional customer experiences while contributing to organizational growth. Over the years I have built solid client relationships, supported rehabilitation and learning initiatives, and streamlined processes to improve efficiency and outcomes.

I thrive in roles that require juggling multiple responsibilities, coordinating across teams, and delivering value to people—patients, clients, students, and colleagues. I am passionate about applying my HR and administrative experience to drive positive change, nurture talent, and optimize operations in diverse environments.

Skills

Microsoft Office

CRM

Copywriting

Experience Level

Microsoft Office

Expert

CRM

Expert

Copywriting

Intermediate

Language

English

Fluent

Work Experience

Care Support Worker at Voyage Care

March 1, 2022 - October 31, 2025

Care Support Worker who recognized and reported health status changes to the case manager, contributing to a 10% improvement in clients’ lifestyle. Supported rehabilitation and socialization in community settings, boosting clients’ social life by 20%. Built strong relationships to provide emotional support and companionship, enhancing clients’ sense of safety and communication by 30%. Maintained records using company software, assisted with daily living activities, and promptly reported safeguarding concerns to care managers.

Teller and Customer Service Officer at Sterling Bank PLC

January 1, 2022 - January 1, 2022

Managed over 50 customer calls daily, summarizing complaints and providing tailored product/service advice. Ensured compliance with customer service standards, exceeded targets, and escalated complex issues promptly to minimize revenue loss. Performed various cash transactions and supported account services while adhering to security and regulatory requirements.

Administrator and Human Resource Officer at Lyn Sea Nigeria Limited

December 1, 2014 - December 1, 2014

Oversee day-to-day operations, administrative staff requests, and office supplies; established a central point of contact for internal and external communications. Maintained accurate records and databases, led recruitment with a 10% increase in suitable hires, facilitated onboarding, and served as the main point of contact for employee inquiries and grievances.

Librarian and Civic Studies Teacher at HopeBay College / NYSC

December 1, 2012 - December 1, 2012

Sourced essential books, implemented storage and classification systems, and promoted the library at community events, increasing user base by 20%. Assisted students and teachers with resources and classroom materials, and delivered civics instruction covering government structure, electoral processes, rights and responsibilities, and civic participation.

Government and Civic Education Teacher at Alliant International College / NYSC

August 1, 2012 - August 1, 2012

Delivered lessons on government structure and functions at local, state, and national levels; developed critical thinking by analyzing political issues and policies, and introduced diverse political ideologies and governance concepts. Helped students develop critical thinking and engagement, contributing to a 50% increase in interest in political topics.