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Hi, I’m Nishadeep Akvishwakarma. I am a performance-focused professional with 5+ years of experience in e-commerce and customer operations. I have a proven track record of delivering value through strategic planning, cross-functional collaboration, and improving customer satisfaction across Noon (NOWNOW), Lenskart, and other teams. I thrive in fast-paced environments, value clear communication, and enjoy solving complex problems in a simple, actionable way. I’m passionate about optimizing processes, building strong relationships with merchants and customers, and driving efficient operations. I enjoy turning feedback and data into practical improvements, mentoring teammates, and delivering reliable service that keeps customers and partners happy.…Hi, I’m Nishadeep Akvishwakarma. I am a performance-focused professional with 5+ years of experience in e-commerce and customer operations. I have a proven track record of delivering value through strategic planning, cross-functional collaboration, and improving customer satisfaction across Noon (NOWNOW), Lenskart, and other teams. I thrive in fast-paced environments, value clear communication, and enjoy solving complex problems in a simple, actionable way. I’m passionate about optimizing processes, building strong relationships with merchants and customers, and driving efficient operations. I enjoy turning feedback and data into practical improvements, mentoring teammates, and delivering reliable service that keeps customers and partners happy.

Nishadeep Akvishwakarma

Content Creator, Content Designer, Project Manager, +4

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Hi, I’m Nishadeep Akvishwakarma. I am a performance-focused professional with 5+ years of experience in e-commerce and customer operations. I have a proven track record of delivering value through strategic planning, cross-functional collaboration, and improving customer satisfaction across Noon (NOWNOW), Lenskart, and other teams. I thrive in fast-paced environments, value clear communication, and enjoy solving complex problems in a simple, actionable way. I’m passionate about optimizing processes, building strong relationships with merchants and customers, and driving efficient operations. I enjoy turning feedback and data into practical improvements, mentoring teammates, and delivering reliable service that keeps customers and partners happy.…Hi, I’m Nishadeep Akvishwakarma. I am a performance-focused professional with 5+ years of experience in e-commerce and customer operations. I have a proven track record of delivering value through strategic planning, cross-functional collaboration, and improving customer satisfaction across Noon (NOWNOW), Lenskart, and other teams. I thrive in fast-paced environments, value clear communication, and enjoy solving complex problems in a simple, actionable way. I’m passionate about optimizing processes, building strong relationships with merchants and customers, and driving efficient operations. I enjoy turning feedback and data into practical improvements, mentoring teammates, and delivering reliable service that keeps customers and partners happy.

Available to hire

Hi, I’m Nishadeep Akvishwakarma. I am a performance-focused professional with 5+ years of experience in e-commerce and customer operations. I have a proven track record of delivering value through strategic planning, cross-functional collaboration, and improving customer satisfaction across Noon (NOWNOW), Lenskart, and other teams. I thrive in fast-paced environments, value clear communication, and enjoy solving complex problems in a simple, actionable way.

I’m passionate about optimizing processes, building strong relationships with merchants and customers, and driving efficient operations. I enjoy turning feedback and data into practical improvements, mentoring teammates, and delivering reliable service that keeps customers and partners happy.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Merchant Operations Specialist at Noon .com (NOWNOW)

May 24, 2021 - May 24, 2021

Coordinated with merchants for orders, informed customers about order status, escalations handling, raised tickets for all orders, ensured customer satisfaction, and maintained integrity of operations while addressing special requests.

Sr. Customer Service Executive at Lenskart Pvt. Ltd.

November 24, 2016 - November 24, 2016

Handled product returns, managed refunds and refund escalations, processed new orders for eyewear products, and performed follow-ups to support customer retention and satisfaction.

Customer Care Executive at Ad Victoriam Ventures Pvt. Ltd.

March 3, 2015 - March 3, 2015

Managed order confirmations and cancellations, coordinated with Warehouse and Logistics for pre-dispatch and post-dispatch queries, handled RTO and NDR, and managed chat queries and refunds with escalations.

Business Executive at ATS Services Pvt. Ltd.

June 13, 2014 - June 13, 2014

Retained customers for policy renewals, handled queries related to Birla Sun Life and ING Life policies, and drove policy renewal through proactive engagement and escalation management.

Customer Service Delivery at Trinet Solutions Pvt. Ltd.

March 1, 2012 - March 1, 2012

Handled telecom Aircel customer complaints, raised Service Requests for resolutions, managed balance refunds, and contributed to customer retention efforts.