I'm a Lisbon-based multimedia professional with a strong track record in production, team leadership, and content moderation. I thrive when coordinating cross-functional teams, turning creative ideas into practical outcomes, and delivering results on tight deadlines. I value clear communication, continuous learning, and a hands-on approach to problem-solving. I am currently taking a career break since late 2023 to focus on family and personal projects. I'm excited to return to work in production and operations, bringing leadership, KPI-driven decision making, and collaborative energy to new challenges.

André Sousa

I'm a Lisbon-based multimedia professional with a strong track record in production, team leadership, and content moderation. I thrive when coordinating cross-functional teams, turning creative ideas into practical outcomes, and delivering results on tight deadlines. I value clear communication, continuous learning, and a hands-on approach to problem-solving. I am currently taking a career break since late 2023 to focus on family and personal projects. I'm excited to return to work in production and operations, bringing leadership, KPI-driven decision making, and collaborative energy to new challenges.

Available to hire

I’m a Lisbon-based multimedia professional with a strong track record in production, team leadership, and content moderation. I thrive when coordinating cross-functional teams, turning creative ideas into practical outcomes, and delivering results on tight deadlines. I value clear communication, continuous learning, and a hands-on approach to problem-solving.

I am currently taking a career break since late 2023 to focus on family and personal projects. I’m excited to return to work in production and operations, bringing leadership, KPI-driven decision making, and collaborative energy to new challenges.

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Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced

Work Experience

Career Break
November 1, 2023 - November 1, 2025
Currently taking a personal break to focus on family and personal projects. Using this time to develop time-management and creative skills, while preparing for a renewed return to work.
Team Leader at Conectys
October 1, 2023 - October 1, 2023
Team leader on a Content Moderation project for a leading Social Media corporation. Responsibilities included creating product briefs, identifying team strengths and weaknesses, day-to-day scheduling and attendance, coordinating with Quality team on clinics, training courses and calibrations, collaborating with IT implementing security systems, onboarding new team leaders, and data analysis of KPIs to identify top performers, outliers and trends. Generated daily, weekly, monthly and quarterly reports as required.
Team Manager at Majorel
November 1, 2021 - November 1, 2021
Team manager at the order management branch for a leading tech partner. Responsibilities included product briefs, identifying team strengths and weaknesses, day-to-day scheduling and attendance, coordinating with Quality team on clinics, training courses and calibrations, collaboration with IT implementing security systems. Onboarded interim team managers during peak season. Deep knowledge about the product and procedures, including SAP and other client platforms.
Fraud Prevention Analyst at Majorel
May 1, 2020 - May 1, 2020
Applied KYC knowledge and tools to identify potential risk factors for a leading tech partner. Included customer contact to ascertain the customer nature and intent; kept continuous updates to internal policies as well as international trade guidelines and applied knowledge to handle cases; performed various administrative tasks, including analytics.
CSR at Majorel
February 1, 2020 - February 1, 2020
Handled cases related to customer service and back-office tasks for a leading tech partner. Included customer contact, SAP workflow and dealing with all parties involved during the order life cycle. Performed various administrative tasks, including analytics; supported roles with team managers, advising other specialists about procedures.
Chief of Production at Mau Mau Mia Produções
September 1, 2018 - September 1, 2018
Chief of production for the filming crew of the TV show 'Momento Positivo' for the Alice brand. On-set responsibilities included ensuring the crew had all means required to shoot, dealing with unforeseen circumstances on location such as weather, lighting or set issues, and coordinating with the director to ensure technical needs were met. Also directed the short film 'The Tell-Tale Heart' selected for MOTELX 2018.
Production Assistant at Benfica TV
July 1, 2011 - July 1, 2011
On-location producer for sports activities on Benfica TV; ensuring the technical crew had all tools required for live broadcasts; performing pre- and post-production work, including archival effects.
Production Assistant at Glimpse
January 1, 2008 - January 1, 2008
Production assistant on the feature documentary 'UOMA Q DAVA PULUS' produced by Glimpse, written and directed by Joao Pintó Nogueira. Officially selected for competition at DocLisboa 2008.
Production Assistant at Glimpse
January 1, 2009 - January 1, 2009
Production assistant on the research department and development of the feature documentary COM QUE VOZ, produced by Glimpse, written and directed by Nicolas Oulm an; officially selected for DocLisboa 2009, where it won Best First Documentary - Feature Film - National Competition.

Education

Graduation in Communication and Multimedia at Universidade Lusíada, Lisboa
September 1, 2007 - July 1, 2010
High School Diploma at Escola Secundária de Santa Maria, Sintra
September 1, 2005 - July 1, 2007
High School Diploma at Escola Secundária Rª D. Amélia, Lisboa
September 1, 2003 - June 1, 2005

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services