Rahul Pharswan

UX/UI Designer at City of Kingston

The Sip SharePoint redesign: Conducted user interviews and card sorting to identify navigation issues. Designed low-to-high fidelity prototypes, restructuring content to improve accessibility. Delivered a solution that reduced task completion steps by 30% and improved resource discoverability.

UX Researcher at City of Kingston – On-Campus Housing Project

Interviewed 20+ international students, analyzing affordability & cultural inclusivity barriers. Created personas, journey maps, and prototypes addressing application pain points. Proposed design enhancements projected to shorten application time by 25% and improve inclusivity.

UX Researcher at LinkedIn Learning

Led usability study with 15 users, identifying 5 major navigation issues. Delivered actionable report improving accessibility, discoverability, and student experience.

Product Designer at Blackboard

Heuristic evaluation & competitive analysis (Canvas, Moodle). Designed features like Pin to Top, persistent navigation, and flexible threading. Resulted in improved conversation discoverability and streamlined thread management.

Eco-friendly Ride-Sharing App Prototype: Designed mobile prototype encouraging sustainable ride options. Conducted usability testing; integrated feedback into high-fidelity wireframes. Features validated with 80% of testers preferring eco-option defaults.

UX Researcher / Designer at City of Kingston – The Sip SharePoint Redesign

Conducted user interviews and card sorting to identify navigation issues. Designed low- to high-fidelity prototypes, reorganizing content to improve accessibility and reduce task steps. Delivered a solution that reduced task completion steps by 30% and improved resource discoverability.

UX Researcher at On-Campus Housing Project

Interviewed 20+ international students, analyzing affordability and cultural inclusivity barriers. Created personas, journey maps, and prototypes addressing application pain points. Proposed design enhancements projected to shorten application time by 25% and improve inclusivity.

UX Researcher at LinkedIn Learning Usability Testing

Led a usability study with 15 users, identifying 5 major navigation issues. Delivered actionable recommendations improving accessibility, discoverability, and student experience.