Rahul Pharswan

UX Researcher / Designer at City of Kingston – The Sip SharePoint Redesign

Conducted user interviews and card sorting to identify navigation issues. Designed low- to high-fidelity prototypes, reorganizing content to improve accessibility and reduce task steps. Delivered a solution that reduced task completion steps by 30% and improved resource discoverability.

UX/UI Designer at City of Kingston

The Sip SharePoint redesign: Conducted user interviews and card sorting to identify navigation issues. Designed low-to-high fidelity prototypes, restructuring content to improve accessibility. Delivered a solution that reduced task completion steps by 30% and improved resource discoverability.

UX/UI Designer at Eco-Friendly Ride-Sharing App Prototype

Designed mobile prototype encouraging sustainable ride options. Conducted usability testing; integrated feedback into high-fidelity wireframes. Features validated with 80% of testers preferring eco-option defaults.

Eco-friendly Ride-Sharing App Prototype: Designed mobile prototype encouraging sustainable ride options. Conducted usability testing; integrated feedback into high-fidelity wireframes. Features validated with 80% of testers preferring eco-option defaults.

Product Designer at Blackboard

Heuristic evaluation & competitive analysis (Canvas, Moodle). Designed features like Pin to Top, persistent navigation, and flexible threading. Resulted in improved conversation discoverability and streamlined thread management.

UX Researcher at LinkedIn Learning Usability Testing

Led a usability study with 15 users, identifying 5 major navigation issues. Delivered actionable recommendations improving accessibility, discoverability, and student experience.

UX Researcher at On-Campus Housing Project

Interviewed 20+ international students, analyzing affordability and cultural inclusivity barriers. Created personas, journey maps, and prototypes addressing application pain points. Proposed design enhancements projected to shorten application time by 25% and improve inclusivity.

UX Researcher at LinkedIn Learning

Led usability study with 15 users, identifying 5 major navigation issues. Delivered actionable report improving accessibility, discoverability, and student experience.