Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Strategic, tech-savvy and endlessly adaptable, I bring over 30 years of cross-industry experience delivering operational flow, exceptional client care, and creative problem-solving. Now based in Mexico, I am focused on supporting purpose-driven companies as a remote Online Business Manager, Client Experience Lead, or Operations Coordinator. I thrive in fast-paced, people-first environments where I can combine big-picture thinking with behind-the-scenes magic.…Strategic, tech-savvy and endlessly adaptable, I bring over 30 years of cross-industry experience delivering operational flow, exceptional client care, and creative problem-solving. Now based in Mexico, I am focused on supporting purpose-driven companies as a remote Online Business Manager, Client Experience Lead, or Operations Coordinator. I thrive in fast-paced, people-first environments where I can combine big-picture thinking with behind-the-scenes magic.

Donna Halcione

Project Manager, Database Developer, Social Media Manager, +3





Strategic, tech-savvy and endlessly adaptable, I bring over 30 years of cross-industry experience delivering operational flow, exceptional client care, and creative problem-solving. Now based in Mexico, I am focused on supporting purpose-driven companies as a remote Online Business Manager, Client Experience Lead, or Operations Coordinator. I thrive in fast-paced, people-first environments where I can combine big-picture thinking with behind-the-scenes magic.…Strategic, tech-savvy and endlessly adaptable, I bring over 30 years of cross-industry experience delivering operational flow, exceptional client care, and creative problem-solving. Now based in Mexico, I am focused on supporting purpose-driven companies as a remote Online Business Manager, Client Experience Lead, or Operations Coordinator. I thrive in fast-paced, people-first environments where I can combine big-picture thinking with behind-the-scenes magic.

Available to hire

Strategic, tech-savvy and endlessly adaptable, I bring over 30 years of cross-industry experience delivering operational flow, exceptional client care, and creative problem-solving.

Now based in Mexico, I am focused on supporting purpose-driven companies as a remote Online Business Manager, Client Experience Lead, or Operations Coordinator. I thrive in fast-paced, people-first environments where I can combine big-picture thinking with behind-the-scenes magic.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Operations & Systems Designer at Zora

September 1, 2025 - September 1, 2025

Designed and documented core business systems and processes (SOPs, contracts, onboarding workflows) in preparation for 2026 launch. Contracted and managed external teams for website and automation build using FG Funnels. Collaborated with founders to define scalable operational frameworks and digital infrastructure.

CRM &Automation Specialist at Pacific+

October 1, 2025 - November 1, 2025

Set up and optimized the company’s CRM using HubSpot, improving visibility across sales and operations. Developed automations for subscriptions, invoicing, and payment workflows, streamlining client onboarding and retention. Coordinated with departments to align CRM data integrity and reporting standards.

Real Estate Agent at NuHome

January 1, 2022 - November 1, 2025

Created CMA’s for vendors and viewing portals for buyers. Managed listings, negotiations, contracts, and client engagement in high-touch sales environment. Collaborated with legal teams to ensure seamless closings. Created property marketing materials and advised on pricing strategy.

Operations & Gallery Manager at ARTsi Galeria

January 1, 2025 - January 1, 2025

Oversaw exhibition logistics, artist communications, social media, and online sales. Coordinated events and gallery openings, increasing engagement and brand visibility. Handled inventory systems and transport across locations, nationally and internationally.

Network Outage Coordinator at Powerco

January 1, 2019 - January 1, 2019

Coordinated field technicians, emergency response, and regulated network communications across the North Island. Processed critical High/Low Voltage applications under deadline pressure. Conducted welfare and safety checks for contractor teams.

Marketing & Digital Support (Freelance) at Eric Banners

January 1, 2020 - January 1, 2020

Built and managed online presence (social media, templates, light SEO). Developed systems for customer messaging and content sharing. Supported product launches and logistics coordination.

Project & Operations Roles (Contract) at Various (Ricoh, Fujitsu, NT Government, Arts Festivals)

January 1, 2015 - January 1, 2015

Coordinated largescale desktop rollouts, client onboarding, and training. Managed service schedules, contracts, and stakeholder relationships. Led operations across festivals, supervising volunteers, artists, and vendors; acted as Producer, Stage Manager, and Risk Coordinator.

CRM & Operations Specialist at Pacific+

October 1, 2025 - November 5, 2025

Set up and optimized the company’s CRM system using HubSpot, improving visibility across sales and operations. Developed automations for subscriptions, invoicing, and payment workflows, streamlining client onboarding and retention. Coordinated with departments to align CRM data integrity and reporting standards.

Real Estate Agent at NuHome

January 1, 2022 - November 5, 2025

Created CMA’s for vendors and viewing portals for buyers. Managed listings, negotiations, contracts, and client engagement in high-touch sales environment. Collaborated with legal teams (Notarios & Lawyers) to ensure seamless closings. Created property marketing materials and advised on pricing strategy.

Project & Operations Roles (Various) at Ricoh, Fujitsu, NT Government, Arts Festivals

January 1, 2015 - January 1, 2015

Coordinated largescale desktop rollouts, client onboarding, and training. Managed service schedules, contracts, and stakeholder relationships. Led operations across festivals including Darwin Fringe, Sydney Festival, Alice Desert, Garma, and more—supervising volunteers, logistics, artists, and vendors. Acted as Producer, Stage Manager, and Risk Coordinator across complex events.

Operations & Systems Designer at Zora

September 30, 2025 - September 30, 2025

Designed and documented core business systems and processes (SOPs, contracts, onboarding workflows) for 2026 launch; contracted and managed external teams for website and automation build; collaborated with founders to define scalable operational frameworks and digital infrastructure.

CRM & Automation Specialist at Pacific+

October 1, 2025 - November 5, 2025

Set up and optimized the company’s CRM system (HubSpot), improving visibility across sales and operations; developed automations for subscriptions, invoicing, and payment workflows; coordinated with departments for data integrity and reporting standards.

Operations & Gallery Manager at ARTsi Galeria

December 31, 2025 - December 31, 2025

Oversaw exhibition logistics, artist communications, social media, and online sales; coordinated events and gallery openings; handled inventory systems and transport across locations, national and international.

Outage Coordinator at Powerco

December 31, 2019 - December 31, 2019

Coordinated field technicians, emergency response, and regulated network communications across the North Island; processed critical High/Low Voltage applications under deadline pressure; conducted welfare and safety checks for contractor teams.

Marketing & Digital Support (Freelance) at Eric Banners

December 31, 2020 - December 31, 2020

Built and managed online presence (social media, templates, light SEO); developed systems for customer messaging and content sharing; supported product launches and logistics coordination.

Project & Operations Roles (Contract) at Ricoh, Fujitsu, NT Government, Arts Festivals

December 31, 2015 - December 31, 2015

Coordinated largescale desktop rollouts, client onboarding, and training; managed service schedules, contracts, and stakeholder relationships; led operations across festivals coordinating volunteers, artists, and vendors; acted as Producer, Stage Manager, and Risk Coordinator for complex events.